1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Call Recording Software

/

Aircall vs Five9

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated January 15, 2026

Aircall vs Five9: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$40.00

per month

$119.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Third-Party Integrations
4.78
IVR
4.75
Recording
4.69
See All
Call Tracking
5.0
Surveys & Feedback
4.89
Recording
4.79
See All
Integrations
HappyFox BI
HappyFox BI
Microsoft Teams
Microsoft Teams
Avoma
Avoma
See All
Oracle Service
Oracle Service
Salesforce Service Cloud
Salesforce Service Cloud
Velocify
Velocify
See All
Pros / Cons
  • I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences.
  • Now I'm having an incredibly hard time cancelling. When I was signing up, the sales rep promised that I can cancel anytime and when I asked for that in writing he declined but said he would be able to cancel on my behalf if ever needed.
Read more
  • Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths.
  • There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5
4.2/ 5
Value for Money
4/ 5
4/ 5
Customer Support
4.1/ 5
Highest performing feature
in the comparison
4.3/ 5
Functionality
4.1/ 5
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
FrontRunners 2025
Advisor
  Recommendations
N/A
5 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad