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Avaya UCaaS vs CallHippo

Updated January 29, 2026

Avaya UCaaS vs CallHippo: Which is best for you?

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1 million+ businesses helped
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Starting Price

Pricing available upon request

$18.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Voice Mail
4.89
Chat/Messaging
4.82
Call Center Management
4.65
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Queue Management
4.88
IVR
4.82
VoIP
4.71
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Integrations
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Intercom
Intercom
Freshdesk
Freshdesk
Zapier
Zapier
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Pros / Cons
  • Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization.
  • Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly.
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  • It allows you to get plan according to the needs and pay for only services you wanna use, Great work team Call Hippo!
  • To convert a "Test Analyst" user to a different role (even with the Owner profile) I had to open a chat and talk to support. When trying to view the Help section, it redirects to a login page & even with the correct usernames & passwords, it says invalid login.
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Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5
Value for Money
4.2/ 5
4.2/ 5
Customer Support
4.2/ 5
Highest performing feature
in the comparison
4.6/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad