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Josh P.
Advisor, 7 years
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Updated January 8, 2026
Avaya UCaaS vs DialedIn CCaaS: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$25.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Voice Mail
4.89
Chat/Messaging
4.82
Call Center Management
4.65
See All
Voice Mail
4.90
Reporting & Statistics
4.89
Auto-Dialer
4.87
See All
Integrations
See All
See All
Pros / Cons
- Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization.
- Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly.
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- Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform.
- While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book.
Read more
Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Value for Money
4.2/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Customer Support
4.2/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
Recommendations
Recommendations
N/A
2 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
