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Avaya UCaaS vs LiveAgent

Updated February 9, 2026

Avaya UCaaS vs LiveAgent: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

$15.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Voice Mail
4.89
Chat/Messaging
4.82
Call Center Management
4.65
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Real-Time Monitoring
5.0
Routing
5.0
Single Sign On
4.86
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Integrations
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Shift4Shop
Shift4Shop
BigCommerce
BigCommerce
ProjectManager
ProjectManager
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Pros / Cons
  • Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization.
  • Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly.
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  • Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.
  • It is a bit hard to edit a table because there is no option to delete rows or columns.
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Ease-of-Use
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
4.2/ 5
Highest performing feature
in the comparison
4.6/ 5
Customer Support
4.2/ 5
Highest performing feature
in the comparison
4.7/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad