AVOXI 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AVOXI

4.8

(59)

Pricing

Pricing available upon request

About AVOXI

AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monitor sales activities using key performance indicators (KPI).

Key features of AVOXI Genius include role-based access, voicemail transcription, call recording, alerts/notifications and member management. It lets businesses utilize the automated attendant module to transfer calls to other extensions without requiring an intermediate operator. Additionally, administrators can configure system settings to manage interactive voice response (IVR) menus and routing options.

AVOXI Genius enables enterprises to track call dispositions and maintain customer information using summary notes. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.

AVOXI Screenshots

AVOXI Pricing and Plans

Starting price: $19.99

Free Trial

Free Version

Launch

$0.00

per user

Plan includes:

Call Insights
Call Recording
Disaster Recovery
External Call Forwarding
Number Catalog
SIP Trunking
Truelocal
Virtual Attendant

Contact

$19.99

per user

Plan includes:

20+ Integrations
Agent Webphone
Call Insights
Call Recording
Disaster Recovery
External Call Forwarding
Live Monitoring
Mobile App
Number Catalog
Onboarding Coach

Engaged Enterprise

$39.99

per user

Plan includes:

20+ Integrations
Agent Webphone
Call Insights
Call Recording
Customer Project Manager
Disaster Recovery
External Call Forwarding
Live Monitoring
Mobile App
Number Catalog

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AVOXI Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of AVOXI
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Automated Attendant
Automated Routing
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Caller Profiles
Call Logging
Call Queues
Call Reporting
Call Routing
Call Scoring
Call Tagging
Call Tracking
Call Tracking Metrics
Collaboration Tools
Communication Management
CRM
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
File Transfer
For Cloud Phone Systems
Inbound Call Center
IVR
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Metrics
Phone Key Input
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Ring Groups
Role-Based Permissions
Scheduled Recording
SIP Trunking
Survey/Poll Management
Third-Party Integrations
Video Call Recording
Virtual Extensions
Voice Customization
VoIP Connection

AVOXI Integrations

Google Ads

Salesforce Sales Cloud

SugarCRM

Bitrix24

Shopify

Help Scout

See all 25 integrations

AVOXI User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.7

Eben Wikus J.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Great Service

Call Quality is top-notch, Customer Support is Superior.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247.

Cons:

Avoxi partner portal is a bit outdated, but manageable

Dhanalakshmi S.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

One stand solution for Call centres

Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :)

Cons:

There are no such features which I liked least about this software.

Reasons for choosing AVOXI

Due to costing, ease of configuration & usage

Utku K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

Fraudulent charging

We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It seemed cheap at first. After months we see that this is the trap.

Cons:

Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)

Reasons for choosing AVOXI

Unfortunately it seemed cheaper.

Capucine G.

Verified reviewer

Banking

10000+ employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Avoxi is the best for this service on the market

Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.

Cons:

For the use of our project this service is perfect, nothing seems negative about AVOXI to us

Reasons for choosing AVOXI

Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.

Vendor Response

Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.

Replied October 2020

Tracy P.

Verified reviewer

Publishing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Great product!

Great!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.

Cons:

I don’t have any issues so far. I like it better than my old phone service.

Reasons for switching to AVOXI

Closed my corp office and needed a remote service.

Vendor Response

Thank you for your feedback Tracy! We are so happy that we could help make your move to the cloud a seamless experience. Please don't hesitate to reach out to our support team if you do have any questions or issues we can help with!

Replied December 2022

Steve C.

Verified reviewer

Computer Software

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed August 2022

Terrific Customer Service

AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change. I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan.

Cons:

Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems.

Reasons for choosing AVOXI

Ease of procurement for international phone numbers.

Justina A.

Verified reviewer

Legal Services

11-50 employees

Used other for less than 12 months

Review source

Reviewed September 2020

Customer support at it's best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I'm facing any issues, support answers immediately, and solve my problems.

Cons:

Price could be lower. I'm using a basic product.

Reasons for choosing AVOXI

best reviews on customer support, which is important for me.

Tom C.

Verified reviewer

Farming

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Trust Avoxi

Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform.

Cons:

There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx.

David P.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed May 2025

Top notch virtual phone line and call diversion service.

I work in several locations but it is important that I can be contacted by potential clients. This requires AVOXI numbers and diversions which seem to work well at a reasonable cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The efficency with which they fixed my hiccup. They fixed the issue, tested the line and called the diverted number in minutes working out what the problem was immediately.

Cons:

There isn't anything not to like! The customer interface is a little formidable but this may be a reflection on my IT skills rather than them and I managed to work it out with a little thought.

Robert P.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

AVOXI Genius is the best option for your IPBX and DID needs

Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX

Cons:

Everything is great. I will maybe improve the customer support a little bit

Reasons for choosing AVOXI

Better customer support

Vendor Response

We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!

Replied September 2020

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