About Calabrio Call Recording

Calabrio Call Recording is a cloud-based call center solution that helps users manage and record business interactions with customers. Key features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording.

Designed for businesses of all sizes, Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes.  It allows businesses to record calls across gateways, desktops, networks and more. Additionally, the product enables enterprises to encrypt file sharing and control user access to protect customer information. Other features of this tool include customer-relationship management hyperlinking, secure storage and metadat...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

9 Reviews of Calabrio Call Recording

Average User Ratings

Overall

3.89 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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January 2020

Debbie from Superior Propane

Company Size: 1,001-5,000 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2020

Calabrio

We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the

Pros

I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings.

Cons

When trying to search for calls with a phone number I usually have trouble trying to find the calls that way.

December 2016

Ruth from State of MN/MN.IT Services

Company Size: 10,000+ employees

Industry: Government Relations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2016

Calabrio Call Recording

Calabrio Call Recording is user friendly for the non-technical users. Ease of searching by unit, knowledge worker, contact ID, or date and time is seamless. Back end administrative setup is a little cumbersome but once all the steps are followed it is understandable why the setup was configured that way. A good product for any contact center or organization needing to record calls for quality!

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

August 2018

Calabria Call Recording

Pros

Functions were use friendly and not too difficult to grasp. Was able to efficiently review calls and use program to help aid workers using program in how to be more successful.

Cons

Program frequently crashed without notice and calls would be lost, unable to be heard. When program works it is great, but it did often fail.

May 2020

Mohammed from Tasleem Metering

Company Size: 11-50 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Calabrio call recording

very good application for call centers. for call recording and call quality management. good features.

Pros

We are using Calabrio call recording for our call center, which runs on Cisco Call manager, it is very easy to use and powerful application for call recording and call quality.

Cons

sometimes, it stuck doesn't record audio, that time we need to restart the server. it doesn't happen frequently only once in 3-6 months.

February 2020

Tassha from Mutual Of Omaha

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Good

Pros

I have the ability to view schedules and listen to calls

Cons

Allow user the ability ups or change layout

June 2017

Andrew from Be The Match

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

June 2017

Easy to use enterprise call recording

Pros

-Straightforward setup/installation of server software. -User interface for recordings is extremely easy to use with lots of features for each user level. -Easy company to work with

Cons

-Support for software is a little bit lacking and can take a while to resolve issues. -Browser support is very limited when it comes to the user interface.

January 2020

ashley from mutual of omaha

Company Size: 501-1,000 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2020

Calabrio call recording

I am on the Quality team. Where I listed to and grade calls.

Pros

I like that I can edit my search in order to eliminate unnecessary calls. I also like the fact that I can grade each call that I listen to.

Cons

sometimes it requires me to log out multiple times in order to change the agent that I am attempting to hear.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2018

Call Recordings On Your Fingertips.

Pros

The software is very easy to use. Even for starter businesses, it is very user friendly. It makes businesses who reply completely on calls quicker. All the call-related data provided is on point.

Cons

The multiple recordings is a bit slow and you might have to learn it.

March 2020

Scot from Legacy Bank

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2020

ABSOLUTELY HORRIBLE IMPLEMENTATION TEAM

HORRIBLE. I CANNOT GET ANYONE TO GET MY INSTALLATION SCHEDULED.

Pros

I wouldn't know, as it is not yet installed.

Cons

We purchased the licensing almost 3 months ago, and I still don't have a project coordinator assigned for the install of the system.