I am on the Quality team. Where I listed to and grade calls.

I like that I can edit my search in order to eliminate unnecessary calls. I also like the fact that I can grade each call that I listen to.

sometimes it requires me to log out multiple times in order to change the agent that I am attempting to hear.

The overall experience with Calabrio Call Recording is good. We use the solution both in our call center and individually. Personally, it helps me to record those conversations with clients where we must agree on business objectives and metrics to take into account, as safeguards and evidence.

The best thing about Calabrio Call Recording is the simplicity of its use. It allows us to record any call we want and also the possibility of recording all calls without the need for any action by the user. The solution is very versatile.

The only con I see for this solution is that it is not all-inclusive, that is, in addition to the solution license, the Windows Server and SQL licenses must be considered. It would be very good if it is developed under a customized free Operating System and database.

Functions were use friendly and not too difficult to grasp. Was able to efficiently review calls and use program to help aid workers using program in how to be more successful.

Program frequently crashed without notice and calls would be lost, unable to be heard. When program works it is great, but it did often fail.

We brought this in about 4 + years ago when I was part of the Quality team I was very impressed with being able to score the

I like that you can review the calls and that the screens are recorded. Many times I get an escalation and am able to get details of the calls with the recordings.

When trying to search for calls with a phone number I usually have trouble trying to find the calls that way.

Calabrio Call Recording is user friendly for the non-technical users. Ease of searching by unit, knowledge worker, contact ID, or date and time is seamless. Back end administrative setup is a little cumbersome but once all the steps are followed it is understandable why the setup was configured that way. A good product for any contact center or organization needing to record calls for quality!

very good application for call centers. for call recording and call quality management. good features.

We are using Calabrio call recording for our call center, which runs on Cisco Call manager, it is very easy to use and powerful application for call recording and call quality.

sometimes, it stuck doesn't record audio, that time we need to restart the server. it doesn't happen frequently only once in 3-6 months.

I have the ability to view schedules and listen to calls

Allow user the ability ups or change layout

-Straightforward setup/installation of server software. -User interface for recordings is extremely easy to use with lots of features for each user level. -Easy company to work with

-Support for software is a little bit lacking and can take a while to resolve issues. -Browser support is very limited when it comes to the user interface.

The software is very easy to use. Even for starter businesses, it is very user friendly. It makes businesses who reply completely on calls quicker. All the call-related data provided is on point.

The multiple recordings is a bit slow and you might have to learn it.

HORRIBLE. I CANNOT GET ANYONE TO GET MY INSTALLATION SCHEDULED.

I wouldn't know, as it is not yet installed.

We purchased the licensing almost 3 months ago, and I still don't have a project coordinator assigned for the install of the system.