Five9 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Five9

4.2

(481)

Pricing

Starting at $119.00 per month

About Five9

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide.

Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more.

The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time.

Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM.

The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.

Five9 Screenshots

Five9 Pricing and Plans

Starting price: $119.00 per month

Free Trial

Free Version

Digital

$119.00

per month

Plan includes:

Digital-only
Chat
Email
SMS/MMS
Social Messaging
Blended Inbound/Outbound
Agent Desktop
Geo Redundancy
Recording
Full Platform

Core

$159.00

per month

Plan includes:

Voice-only
Voice
Blended Inbound/Outbound
Agent Desktop
Geo Redundancy
Recording
Dialer
Full Platform
24/7 World Class Support

Premium

Pricing available upon request

Plan includes:

Chat
Boice
Email
Blended Inboun/Outbound
Agent Desktop
Geo Redundancy
Recording
Dialer
Essentials QM
Full Platform

Optimum

Pricing available upon request

Plan includes:

Chat
Voice
Email
Blended Inbound/Outbound
Agent Desktop
Geo Redundancy
Recording
Dialer
Enterprise QM
Enterprise WFM

Ultimate

Pricing available upon request

Plan includes:

Chat
Voice
Email
Blended Inbound/Outbound
Agent Desktop
Geo Redundancy
Recording
Dialer
Enterprise QM
Enterprise WFM

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Five9 Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Five9
Activity Dashboard
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Queues
Call Reporting
Call Scheduling
Call Screening
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Employee Coaching Tools
Employee Management
Employee Reward Programs
Employee Scheduling
Event Triggered Actions
FCC Compliance
Feedback Management
File Transfer
For Call Centers
For iPad Devices
FTC Compliance
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Management
KPI Monitoring
Labor Forecasting
Lead Distribution
Lead Generation
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple Scoring Models
Multiple Scripts
Negative Feedback Management
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Analytics
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reporting & Statistics
Scheduled Recording
Screen Recording
Search/Filter
SIP Trunking
SMS Messaging
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text to Speech
Third-Party Integrations
Trend Analysis
Unified Communications
Video Conferencing
Visual Analytics
Voice Customization
Voice Mail
VoIP
VoIP Connection
Workflow Management
Workforce Management

Five9 Integrations

Oracle Service

Salesforce Service Cloud

Velocify

Zendesk Suite

Zoho CRM

NetSuite

See all 16 integrations

Five9 User Reviews

Overall Rating

4.2

Ratings Breakdown

48%

35%

12%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.3

Functionality

4.1

Dionne Joy M.

Verified reviewer

Higher Education

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed December 2025

Five9 is a powerful and feature-rich contact center for organization.

My overall experience is great, Five9 is reliable and stable contact center for organization. Five9 provide great service for inbound and outbound communication between customer and client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Five9 is a great cloud-based contact communication platform. Five9 is very reliability and have advanced features, and strong customer support. Phone and mobile feature, great security, value for money and sales team.

Cons:

Five9 is amazing, however can be expensive for small business. higher per-user costs may not suit smaller teams. Best recommended for large organization and training required for all staff members

Kellie W.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2025

Robust Call Center Solution

Five9 is a robust solution for business that need to manage high volumes of calls across several channels. However, reliability issues and call quality can hinder productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Security: Five9 offers secure cloud-based infrastructure with compliance to major standards like HIPAA & PCI-DSS, However, some users have raised concerns about connectivity issues. Customer Support: Customer support is generally responsive and knowledgeable. Many of the users praise the support team's efficiency! Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction. The platform supports voice, chat, email and SMS. Phone and Mobile: Call quality is most reliable, but some users report delays and occasional audio issues. Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths. However, call quality can experience lag or dropped calls. Team Collaboration: Five9 integrates well with Microsoft teams. Supervisors can monitor and coach each agent in real time, which helps teams' performances.

Cons:

Frequent software crashes and login issues Inaccurate reporting (sometimes) Call quality and audio connections

Reasons for switching to Five9

For better quality and less disruption in service

Tracy W.

Medical Practice

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Committed Staff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team I am currently working with at Five9 have been wonderful. We are moving to the HTML version, which is more visual appealing and less clunky than the Java version.

Cons:

You must answer the phone through your headset. There is no option to answer through the computer/speakers.

Megan M.

Verified reviewer

Commercial Real Estate

Self-Employed

Used daily for free trial

Review source

Reviewed December 2025

Five9 review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What i liked the most about Five9 is that as a busy business owner i can have peace of mind knowing that they will help with the front end of my work such as calls emails ect. and let me handle the work

Cons:

What i did not like about five9 not much i have just started out with them so as of now nothing to bad hopefully not in near future as well

Verified

Reviewer

Retail

5001-10000 employees

Used daily for less than 2 years

Reviewed August 2025

Five9 The One Place Shop

Amazing experience so far, great customer support, great product value and great constant improvements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All in one place shop, and its constant AI innovation product offering, apart from their amazing support team

Cons:

Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product

Reasons for choosing Five9

price, but moreover possible enhancements and utilization easiness of

Reasons for switching to Five9

Cost, effiency and more over one place shop ccas solution

Amin R.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used weekly for less than 2 years

Reviewed August 2025

2 years of knowing ins and outs of Five9 as a Data Analytics Manager

Great! It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's intuitive and straightforward, fast Simple UI, but still provides custom setups and complex scenarios We use it our telephony system for our call center

Cons:

Some of our managers prefer the old-fashioned java-based supervisor view rather than web widgets and dashboard Better guidelines can be available on advanced functionalities

Reasons for choosing Five9

Dialpad had nice AI feature, and it was cheaper, but it was designed for high volume call centers

Cody C.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Awesome product for contact centers!

I have used this product for around three years now and everyday I am thankful for having this tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Five9 is a everyday item that we use in the customer service world. This tool allows you to create the type of contact center your business needs.

Cons:

Five9 honestly is great from a cost standpoint and gives you many things to complete the business need you need, there is nothing bad to say honestly.

Jack N.

Verified reviewer

Education Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Powerful CTI very well integrated with Salesforce CRM

I use Five9 to call all our potential candidates who showed interest or applied for our bootcamps. I can do high volumes of outbound and manage inbound calls. While the interface can feel a bit complex at first, once familiarized, it becomes a powerful tool for admissions outreach

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Perfectly integrated with our CRM, I never need to enter a phone number manually - it pops up information about the person I'm calling - it also pops up information about inbound calls when the person is identified

Cons:

- sometimes the end of call workflow doesn't work properly based on the disposition I selected

Amaury P.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Thumbs up for Five9!

i think Five9 gets the job done. It’s reliable for managing calls and agents, though there’s a bit of a learning curve at first. Once you're used to it, it works well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its simple for making calls and respond them. I like is not as other software that you don't know where to find the buttons, seems really user-friendly.

Cons:

To me, the interface can feel a bit outdated and clunky at times, and occasional call drops were frustrating.

Freyxa M.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

THE KICKER FOR WARM TRANSFERS

My overall experience it was mostly as a daily user, it was really good. He did the job. It was really efficient and friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer

Cons:

What I can say that I didn’t like he was going to be regarding the automatic voicemail from our end, it was not really useful and sometimes it didn’t even work

Showing 1 - 10 of 481 Reviews

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