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CallHippo vs VICIdial

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Updated February 17, 2026

CallHippo vs VICIdial: Which is best for you?

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Custom shortlist of 3-5 products
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$1.00

per month

$400.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Queue Management
4.88
IVR
4.82
VoIP
4.71
See All
Call Routing
4.86
Automatic Call Distribution
4.82
Call Recording
4.80
See All
Integrations
Intercom
Intercom
Freshdesk
Freshdesk
Zapier
Zapier
See All
Convoso
Convoso
eFax
eFax
Vtiger CRM
Vtiger CRM
See All
Pros / Cons
  • It allows you to get plan according to the needs and pay for only services you wanna use, Great work team Call Hippo!
  • To convert a "Test Analyst" user to a different role (even with the Owner profile) I had to open a chat and talk to support. When trying to view the Help section, it redirects to a login page & even with the correct usernames & passwords, it says invalid login.
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  • It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center.
  • I might sound a bit harsh but no mobile app?
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Ease-of-Use
4.4/ 5
4.4/ 5
Value for Money
4.2/ 5
Highest performing feature
in the comparison
4.8/ 5
Customer Support
4.6/ 5
4.6/ 5
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2022
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad