1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Call Recording Software

/

CallRail vs Twilio

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated February 25, 2026

CallRail vs Twilio: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 products
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$50.00

per month

$15.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Lead Capture
4.86
Call Routing
4.67
Call Recording
4.50
See All
Call Conferencing
4.83
Call Logging
4.70
Call Monitoring
4.64
See All
Integrations
Kissmetrics
Kissmetrics
Wix
Wix
Marin Software
Marin Software
See All
Zendesk Suite
Zendesk Suite
Zoho CRM
Zoho CRM
Freshdesk
Freshdesk
See All
Pros / Cons
  • I loved CallRail's simplicity. While it may not have all the bells and whistles of a major platform, it's simplicity allows it to be the perfect option for an entry level business needing a solid call platform.
  • Teaching other team members and sharing account access has been a little difficult, also generating reports can be challenging.
Read more
  • Twilio has a great value for the price and enables almost instantaneous notifications for actions taken, information submitted and requests performed on the corporate website.
  • After successfully creating the flow and purchasing a number, I was met with an endless loop of verification requests from their support team. Despite providing complete information about my LLC, my role, and intended use case in my FIRST response, I received identical verification requests from THREE different support representatives [sensitive content hidden], each asking for the exact same information I had already provided multiple times.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.4/ 5
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.3/ 5
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.3/ 5
4/ 5
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
FrontRunners 2026
Advisor
  Recommendations
N/A
2 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad