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CallTools vs Talkdesk

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Updated January 12, 2026

CallTools vs Talkdesk: Which is best for you?

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Custom shortlist of 3-5 vendors
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$79.99

per month

$85.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Third-Party Integrations
5.0
Activity Dashboard
5.0
Progressive Dialer
5.0
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Knowledge Base Management
5.0
Automatic Call Distribution
4.73
Call Recording
4.67
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Integrations
SugarCRM
SugarCRM
3CLogic
3CLogic
Avaya Experience Platform
Avaya Experience Platform
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Contactually
Contactually
Freshdesk
Freshdesk
UserVoice
UserVoice
See All
Pros / Cons
  • His deep knowledge of the product and our industry allowed for a seamless integration process, ensuring that we were able to maximize the benefits of the system from day one.
  • Then after signing up [sensitive content hidden] from tech support onboards me and say woah you use a chromebook, that might not work you may want to get a PC or Mac.
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  • Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business
  • Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone.
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Ease-of-Use
4.7/ 5
4.7/ 5
Value for Money
Highest performing feature
in the comparison
4.9/ 5
4.5/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5
4.6/ 5
Functionality
Highest performing feature
in the comparison
4.8/ 5
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2025
Advisor
  Recommendations
4 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad