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DialedIn CCaaS vs Exotel

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Updated January 8, 2026

DialedIn CCaaS vs Exotel: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25.00

per month

$200.00

one time

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Voice Mail
4.90
Reporting & Statistics
4.89
Auto-Dialer
4.87
See All
Call Monitoring
4.57
Call Routing
4.43
Call Recording
4.38
See All
Integrations
Oracle CRM On Demand
Oracle CRM On Demand
Salesforce Sales Cloud
Salesforce Sales Cloud
Zoho CRM
Zoho CRM
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Freshdesk
Freshdesk
HubSpot CRM
HubSpot CRM
Kapture CX
Kapture CX
See All
Pros / Cons
  • Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform.
  • While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book.
Read more
  • We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience.
  • The user interface feels a bit outdated, and it can take some time to figure out how to access certain features.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
4.3/ 5
Value for Money
Highest performing feature
in the comparison
4.7/ 5
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5
4.1/ 5
Functionality
Highest performing feature
in the comparison
4.8/ 5
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
N/A
Advisor
  Recommendations
2 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad