1 million+ businesses helped. Get advice
Software Categories
Best Construction Categories
Best Facilities Management Categories
Best Human Resources Categories
Best Legal Management Categories
Best Manufacturing Categories
Best Medical Categories
Best Property Management Categories
Get 1-on-1 advice in 15 minutes. It's free.
Start Now
Josh P.
Advisor, 7 years
Get Free Advice
Updated January 8, 2026
DialedIn CCaaS vs XCALLY: Which is best for you?
Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25.00
per month
€29.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Voice Mail
4.90
Reporting & Statistics
4.89
Auto-Dialer
4.87
See All
IVR
5.0
VoIP Connection
4.89
Auto-Dialer
4.88
See All
Integrations
See All
See All
Pros / Cons
- Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform.
- While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book.
Read more
- We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration).
- Reports engine lack the option to run all query types from the database
Read more
Ease-of-Use
4.8/ 5
4.8/ 5
Value for Money
4.7/ 5
4.7/ 5
Customer Support
4.8/ 5
4.8/ 5
Functionality
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2025
Advisor
Recommendations
Recommendations
2 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
