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CloudAgent vs Five9

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Updated February 15, 2026

CloudAgent vs Five9: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$45.00

per month

$119.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
See All
Call Tracking
5.0
Surveys & Feedback
4.89
Recording
4.79
See All
Integrations
Freshdesk
Freshdesk
Google Analytics 360
Google Analytics 360
Zendesk Suite
Zendesk Suite
See All
Oracle Service
Oracle Service
Salesforce Service Cloud
Salesforce Service Cloud
Velocify
Velocify
See All
Pros / Cons
  • The UI is kind of clunky but it works so thats ok
  • What i liked the most about Five9 is that as a busy business owner i can have peace of mind knowing that they will help with the front end of my work such as calls emails ect. and let me handle the work
  • There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.
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Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5
4.2/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5
4/ 5
Customer Support
Highest performing feature
in the comparison
4.5/ 5
4.3/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
  Recommendations
N/A
3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad