Vonage Contact Center 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Vonage Contact Center

4.3

(70)

Pricing

Starting at $1.00 per month

About Vonage Contact Center

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer
experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.

Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.

Vonage Contact Center for Microsoft Dynamics 365 seamlessly integrate...

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Vonage Contact Center User Interface

Popular Vonage Contact Center Alternatives

Main Product

Vonage Contact Center

4.3

(70)

Ratings Breakdown

4.33Ease of use
4.27Value for money
4.45Customer support
4.32Functionality

Pricing

Starting at $1.00 per month

Get Price

Alternative Product

Ringover

4.7

(851)

Ratings Breakdown

4.78Ease of use
4.50Value for money
4.62Customer support
4.64Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

Sobot

4.9

(88)

Ratings Breakdown

4.98Ease of use
4.91Value for money
4.94Customer support
4.92Functionality

Pricing

Available upon request

Get Price

Alternative Product

LiveAgent

4.7

(1750)

Ratings Breakdown

4.57Ease of use
4.65Value for money
4.70Customer support
4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

Amazon Connect

4.5

(91)

Ratings Breakdown

4.45Ease of use
4.33Value for money
4.42Customer support
4.36Functionality

Pricing

Available upon request

Get Price

Alternative Product

HoduCC

4.6

(93)

Ratings Breakdown

4.58Ease of use
4.55Value for money
4.54Customer support
4.54Functionality

Pricing

Starting at $10.00 per month

Get Price

Vonage Contact Center Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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Vonage Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Vonage Contact Center
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
Alerts/Escalation
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Transfer
Campaign Management
Computer Telephony Integration
Customer History
Email Management
Gamification
Inbound Call Center
Knowledge Base Management
Lead Capture
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multiple Scripts
Outbound Call Center
Performance Metrics
Predictive Analytics
Prioritization
Progressive Dialer
Real-Time Data
Real-Time Monitoring
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text to Speech
Voice Mail
VoIP
VoIP Connection
Workflow Management
Workforce Management

Vonage Contact Center Integrations

Salesforce Sales Cloud

Salesforce Service Cloud

Vonage Contact Center User Reviews

Overall Rating

4.3

Ratings Breakdown

60%

21%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.5

Functionality

4.3

Verified

Reviewer

Consumer Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed June 2017

Perfectly fits our needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied.

Cons:

Sometimes the website can feel outdated and not laid out in the best format. I feel if a designer was to look at some sections of the site there could be massive improvements made to make things easier and clearer to understand.

Amitabh P.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Cloud Communication System

Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Easy installation , usage and secure management. 2. Performance and realibility of product is superb. 3. Ease of integration with any ticketing tool with no much efforts.

Cons:

1. Little costly than expected. 2. Very limited features are available and noise quality needs to be worked on.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Terrible Account Management & Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fairly okay salesforce integration. EU sales team using it was satisfied with using its bare bone calling feature.

Cons:

Really disappointed with the overall experience. Did not receive any onboarding, adoption or ongoing support from their end despite having paid for professional services. Did not even know who our Account Manager was till we decided to cancel the contract. The app runs on obsolete technology. Best to avoid this vendor.

darya k.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Amazing call center software

it has been an overwhelming and fruitful experience of using vonage for over 2 years now, serves the purpose of desk call centre and as well as a voip number which can be accessible from anywhere even while on the go travelling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing tool at a friendly budget to meet your business needs.

Cons:

The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage.

Pippa M.

Verified reviewer

Apparel & Fashion

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Our go-to call software!

Ratings Breakdown

Ease of use

Functionality

Pros:

For agents it is very easy to use from day one with no learning curve.It allows calls to be easily taken, answered, transferred and recorded.

Cons:

It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen. It can be frustrating to fix when it crashes as you can lose key information.

Puneeth P.

Verified reviewer

Staffing and Recruiting

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Perfect

It is the best software of all

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mostly I use this Software to call the and do business

Cons:

I send less Messages through this Software

Kaylen C.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Difficult to fix technical issues

The pros outweigh the cons and that is why we continue to use this program.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This product can be integrated with salesforce which allows for us to monitor calls and record them. It also allows us to make more calls with the voicemail drop option.

Cons:

The software is so advanced that every time a technical issue arises I cannot fix it by myself and always have to reach out to customer support. This process does take some time as they are an international company and there is a time difference. Sometimes what I describe seems to be a problem that they do not understand what I mean and it is difficult to work with customer support. They definitely try to help though so I wouldn't say that their customer service is bad, it's just that the product isn't very user friendly and is more technical so it makes troubleshooting an issue.

Reasons for switching to Vonage Contact Center

To be able to integrate with salesforce in order to track calls of our salesmen.

Greg B.

Verified reviewer

Electrical/ Electronic Manufacturing

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Implemented as CTI for former company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When they work the features of NVM work brilliantly. Integrating with the CRM solution picking up the contact details and presenting them to the call centre agent so they can see who is on the call before the customer speaks. Allowing call logging in real time and a set period of cool down between calls so that extra notes and further actions can be undertaken.

Cons:

The configuration page can be a little clunky at times. And confusing when designing the initial call flow. Once it's all set up the dashboard is quite basic and reporting was difficult to get too much useful information from for the management.

Sarah R.

Used daily for more than 2 years

Review source

Reviewed December 2017

Level of support & relationship with NVM developed hugely - great centralisation support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Contactworld software, integrated with our Query Management software was a significant enabler for step change from 10 Customer Service Centres nationwide, to virtual centralisation and latterly to full centralisation. It has allowed us to unlock the capacity we have and optimise resources to give the best possible Service Level to our customers.

Cons:

Colleagues with previous experience of other software / telephony systems have found some of the functionality / features to be a bit 'behind'. This was one of the reasons for our recent up-grade to the UCD platform, which should have resolved some issues.

Verified

Reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

good online availability across devices