Vonage Contact Center 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vonage Contact Center

4.3

(70)

Pricing

Starting at $1.00 per month

About Vonage Contact Center

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer
experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.

Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.

Vonage Contact Center for Microsoft Dynamics 365 seamlessly integrate...

Vonage Contact Center Screenshots

Vonage Contact Center Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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Vonage Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Vonage Contact Center
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
Alerts/Escalation
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Transfer
Campaign Management
Computer Telephony Integration
Customer History
Email Management
Gamification
Inbound Call Center
Knowledge Base Management
Lead Capture
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multiple Scripts
Outbound Call Center
Performance Metrics
Predictive Analytics
Prioritization
Progressive Dialer
Real-Time Data
Real-Time Monitoring
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text to Speech
Voice Mail
VoIP
VoIP Connection
Workflow Management
Workforce Management

Vonage Contact Center Integrations

Salesforce Sales Cloud

Salesforce Service Cloud

Vonage Contact Center User Reviews

Overall Rating

4.3

Ratings Breakdown

60%

21%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.5

Functionality

4.3

Von Varun P.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Best Tool for International Calling & Texting

It has been 2 years i am using Vonage and its a very great app and very easy to use for calling & texting internationally.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Group Chats for internally and externally as well as it has multiple features added that helps us to not to think other tools.

Cons:

Phone App that is very easy to download and use. Sometimes i work remotely without having laptop and then i use Phone app to handle my work and connect with internal and external team and candidates.

Paul V.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Vonage Contact Center Is Reliable and Easy to Use

The experience I have with Vonage Contact Center is exceptional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am impressed by the amazing capabilities of Vonage Contact Center. Vonage Contact Center is easy to use and reliable.

Cons:

I do not dislike Vonage Contact Center at all. Vonage Contact Center has been exceptional.

Reasons for switching to Vonage Contact Center

I am impressed by how reliable Vonage Contact Center has been.

Mike M.

Verified reviewer

Education Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Great integration with Salesforce, but, not very user friendly and hard to manage

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful

Cons:

It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT

Reasons for switching to Vonage Contact Center

We were on prem and wanted to move to the cloud

Jesse J.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2019

A great partner

We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is stable, easy to use and the support is amazing.

Cons:

There are a few basic reports that they are lacking and they need a better Supervisor Dashboard

Reasons for choosing Vonage Contact Center

NVM had an easier implementation process and a better interface.

Reasons for switching to Vonage Contact Center

Our previous provider was unstable and had horrible support

Jason L.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed January 2017

Expansion of current NVM to a new site

We already had NVM at one of our global locations and needed a speedy implementation in a different country for our success team to support a new channel. The NVM team got it implemented in days and the support and training was excellent. We were fully up and running in no time and are making daily calls to customers and receiving support calls with no issues. I highly recommend NVM and their professional and courteous team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast implementation Great Support Great training and a wealth of documentation online Customizable Easy to use and administer Constantly being developed.

Cons:

Not seen any yet, though it may appear a bit dated visually.

Ryan S.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

I'm always having to wait on NewVoiceMedia

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the face that NewVoiceMedia runs in the background and I don't have to think about it most of the time. Call transfers are top notch with the software. It is easy to change the number I'm ringing and the interface is simply enough.

Cons:

I spend most of my day waiting on NewVoiceMedia to catch up with Salesforce. Salesforce might take 4 seconds to load a record. NewVoiceMedia will often take another 10 seconds on top of that before I can dial the number. I dislike the fact that the NewVoiceMedia window insists on popping up when I'm making a call. That is not helpful. There should be a way to keep it minimized indefinitely.

Verified

Reviewer

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

Project manager for implementing

Converting all users to 1 phone system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Configures into Salesforce. Fairly easy to admin once you get rolling. Ability to port phone #s into the platform.

Cons:

This is not a good solution for high volume inbound call centers. Tier 1 support is in Poland and they are not proficient in English. Takes a while to get your issues resolved. System lacks some basic functionality that PBX systems have by default.

Raf H.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2017

Excellent service

We had a few reporting issues at first which was resolved straight away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrated easily to Salesforce and is simple to use. In the number of occasion where there have been any issues encountered these have been resolved quickly and efficiently with help from one of the customer rep.