Vonage Contact Center vs HoduCC: Which is best for you?

Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling.

It is sometimes prone to crashing. Whether a call cannot be answered or the information cannot be seen.

My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks.

For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging.