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Exotel vs Twilio

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Updated February 19, 2026

Exotel vs Twilio: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$200.00

one time

$15.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Call Monitoring
4.57
Call Routing
4.43
Call Recording
4.38
See All
Call Conferencing
4.83
Call Logging
4.70
Call Monitoring
4.64
See All
Integrations
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Freshdesk
HubSpot CRM
HubSpot CRM
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Zendesk Suite
Zendesk Suite
Zoho CRM
Zoho CRM
Freshdesk
Freshdesk
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Pros / Cons
  • We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience.
  • The user interface feels a bit outdated, and it can take some time to figure out how to access certain features.
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  • Twilio has a great value for the price and enables almost instantaneous notifications for actions taken, information submitted and requests performed on the corporate website.
  • After successfully creating the flow and purchasing a number, I was met with an endless loop of verification requests from their support team. Despite providing complete information about my LLC, my role, and intended use case in my FIRST response, I received identical verification requests from THREE different support representatives [sensitive content hidden], each asking for the exact same information I had already provided multiple times.
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Ease-of-Use
Highest performing feature
in the comparison
4.3/ 5
4.1/ 5
Value for Money
4.2/ 5
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.1/ 5
4/ 5
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad