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Exotel vs XCALLY: Which is best for you?
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Features
- We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience.
- The user interface feels a bit outdated, and it can take some time to figure out how to access certain features.
- We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration).
- Reports engine lack the option to run all query types from the database
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Recommendations
