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Five9 vs VICIdial

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Updated February 15, 2026

Five9 vs VICIdial: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$119.00

per month

$400.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Call Tracking
5.0
Surveys & Feedback
4.89
Recording
4.79
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Call Routing
4.86
Automatic Call Distribution
4.82
Call Recording
4.80
See All
Integrations
Oracle Service
Oracle Service
Salesforce Service Cloud
Salesforce Service Cloud
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Velocify
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Convoso
Convoso
eFax
eFax
Vtiger CRM
Vtiger CRM
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Pros / Cons
  • Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths.
  • There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.
Read more
  • It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center.
  • I might sound a bit harsh but no mobile app?
Read more
Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.4/ 5
Value for Money
4/ 5
Highest performing feature
in the comparison
4.8/ 5
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2022
Advisor
  Recommendations
3 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad