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Gong.io vs CXone Mpower: Which is best for you?
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Features
- Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must.
- Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call
- It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard.
- Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined.
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