JustCall 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

JustCall

4.1

(222)

Pricing

Starting at $29.00 per month

About JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers.
No more juggling tools or tabs - just faster responses, smoother workflows, and better conversations with prospects and customers.

Today, 6,000+ businesses worldwide trust JustCall to:
✅ Manage every customer conversation in one place
✅ Automate repetitive tasks and workflows
✅ Get real-time AI insights that make conversations smarter
✅ Provide 24/7 coverage with inbound AI Voice Agents

What you get with JustCall
✅ Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers
✅ Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox
✅ AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent
✅ Integrations & collaboration: 100+ CRM integrations, plus a collaborative team workspace to keep everyone on the same page

JustCall Screenshots

JustCall Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Team

$29.00

per user, per month

Plan includes:

Local number in 70+ countries
Unlimited outbound & Inbound minutes
Unlimited AI transcription minutes
Messaging suite (SMS, MMS & WhatsApp)
AI-powered call summary & transcription
Toll-free numbers
100+ integrations - CRM systems & help desk tools
IVR / Call menus
Call queues
WhatsApp messaging

Pro

$49.00

per user, per month

Plan includes:

All features of Team+
Advanced analytics & reporting
User groups and Roles & Permissions
Sales Dialer - Auto, Predictive & Dynamic Dialers
Bulk SMS & SMS workflows
Live call monitoring (listen, whisper & barge)
Queue callback
Intelligent routing
Salesforce integration

Pro Plus

$89.00

per user, per month

Plan includes:

Everything in Pro &
Multi-channel AI-notetaker
SMS Co-pilot
Coaching comments
Real-time agent assist lite
AI-powered script compliance lite
AI call scoring
Custom & standard moments
Sentiment analysis

Business

Pricing available upon request

Plan includes:

All features of Pro+
Single Sign-on (SSO)
Notetaker AI package
Custom bundled outbound calling & SMS packages
Dedicated customer success manager
Personalized onboarding support
Premium support
Higher API & Webhook access thresholds

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

JustCall Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of JustCall
2-Way Messaging
Access Controls/Permissions
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Audio/Video Recording
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Outbound Dialer
Automatic Transcription
Blended Call Center
Callback Scheduling
Call Conferencing
Call Disposition
Caller ID
Call Logging
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scoring
Call Screening
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transfer
Call Whispering
Campaign Analytics
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Commenting/Notes
Conferencing
Contact Database
Contact Management
Conversation Intelligence
CRM
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Deal Management
Drip Campaigns
Employee Directory
Feedback Management
File Sharing
For Cloud Phone Systems
FTC Compliance
HIPAA Compliant
Inbound Call Center
Integrations Management
International Calling
Lead Management
List Management
Manual Dialer
Mass Texting
Message Personalization
MMS
Mobile Access
Mobile Keywords
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-User Collaboration
Natural Language Processing
Onboarding
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Phone Key Input
Power Dialer
Predictive Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Scheduled Messaging
Search/Filter
Sentiment Analysis
SIP Trunking
SMS Marketing
SMS Messaging
Support Ticket Management
Survey Builder
Survey/Poll Management
Template Management
Templates
Text to Speech
Third-Party Integrations
Two-Way Audio & Video
Unified Communications
Virtual Call Center
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Workflow Management

JustCall Integrations

HubSpot CRM

Integration rated 4.3 from 22 reviews

Pipedrive

Integration rated 4.2 from 18 reviews

ActiveCampaign

Pipedream

Outreach

Pipeline CRM

See all 69 integrations

JustCall User Reviews

Overall Rating

4.1

Ratings Breakdown

48%

32%

Secondary Ratings

Ease of Use

4.3

Value for money

4.1

Customer support

4.1

Functionality

4.1

Verified

Reviewer

Human Resources

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Very convenient virtual phone for work

Previously 4

It still is one of the better dialers as compared to other products that I have experienced using. The user-interface and its friendliness is exceptional as compared to other phone apps.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Previously 4

Pros:

Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good.

Cons:

There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time.

Reasons for switching to JustCall

I changed jobs and the new one happens to use JustCall

Josh S.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Simple and efficient

Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to manage; can see the status of all users

Cons:

The platform is not very intuitive; had issues navigating the dashboard

Reasons for switching to JustCall

We use Zoom for nearly everything else; the integration is seamless

Yoel G.

Verified reviewer

Publishing

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Very goood!!!

My overall experience with JustCall was positive. It’s a user-friendly cloud phone system that streamlined our communication with clients and allowed easy tracking of interactions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 4

Functionality

Previously 5

Pros:

What I liked most about JustCall was its seamless integration with CRMs like Salesforce and HubSpot, which made it easy to log calls, texts, and notes automatically.

Cons:

What I liked least about JustCall was the occasional call quality issues and dropped connections, especially during peak hours. Additionally, the reporting dashboard, while helpful, lacked some depth and customization options compared to other VoIP tools.

Kelly C.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

JustCall for Small Business (10 employees)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use and there are alot of features. We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes. It's super easy to add employees as well or buy a new phone number. They do have 2 factor authentication and google login which is helpful. The support documentation is helpful.

Cons:

My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable.

Reasons for switching to JustCall

Lack of reports and features for our team.

Vendor Response

Hi Kelly, Thank you so much for taking the time to share your experience. We’re glad to hear you’re finding value in features like shared inboxes, number management, and our transfer tools. It's great to know setup has been smooth for your team. We appreciate your note on areas that could be stronger. We’re always working behind the scenes to make things more reliable and seamless, and feedback like yours helps us stay focused on what matters. If there’s ever anything specific you’d like help with or report, our support team’s always happy to take a closer look. We’re here to make JustCall work better for you every day. Thanks, Team JustCall

Replied November 2025

Sergio P.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Loving the SMS Experience

Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

Cons:

One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.

Reasons for choosing JustCall

Because of the sms solution, is flexible and integrates well with Zapier

Craig C.

Verified reviewer

Accounting

2-10 employees

Used daily for free trial

Review source

Reviewed January 2025

Not for a fit for new, small, or start up businesses

They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.

Cons:

My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on.

Reasons for choosing JustCall

The features matched up with our goals of being able to hire others to help handle our phone calls, as well as getting a basic voip and new business phone #.

Anthony Q.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Okay, but not the best solution

My overall experience has not been great

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall)

Cons:

There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone

Reasons for switching to JustCall

Lack of reporting, as well as constant issues that required restarting our devices multiple times a day

Ina L.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

A variety of features

It's not perfect but good enough to handle our daily operation.

Ratings Breakdown

Ease of use

Functionality

Pros:

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs. I think the integration with our existing program has been smooth, too. We use Hubspot and Google.

Cons:

Personally, I found the call back feature is really annoying. Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

Reasons for switching to JustCall

I don't know because it was the management's decision.

Ross P.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Avoid Justcall

We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the application had a lot of features that are similar to competitors in their industry, These features worked for the most part

Cons:

Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way

Vendor Response

We're truly sorry to hear about your experience, Ross. I understand how frustrating this must have been, especially after being a long-time customer. We take all feedback seriously, and we genuinely regret that JustCall has been a source of frustration for you. This is not the experience we want anyone to have. We would love the chance to make things right. Could you please reach out to us directly at help@justcall.io with some more details about the issues you've been facing? Our team is standing by to work with you to troubleshoot the problems and improve your experience.

Replied November 2025

Kerry K.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

JC Review KK

Overall very good, very few technical issues and is a huge step up from the program I used previously.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended.

Cons:

I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop.

Showing 1 - 10 of 222 Reviews

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