Primo Dialler 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews

Overview

Primo Dialler

4.8

(108)

Pricing

Starting at $35.00 per month

About Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection, energy and telemarketing.

Primo Dialler’s predictive dialer feature enables users to auto-dial customer numbers and forward live calls to available agents. Users can set up IVRs to route inbound calls on the basis of agent skill sets and current campaigns.

Primo Dialler integrates the predictive dialer with CRM to manage customer information and client interactions. The solution provides reporting and analysis tools that allow supervisors to track dialer performance and queue status. It also allows users to access historical reports for analyzing call center information and comparing it with current performance.

Users can submit tickets online for support inquiries or reach out to the support team via live chat, email and phone.

Primo Dialler Screenshots

Primo Dialler Pricing and Plans

Starting price: $35.00 per month

Free Trial

Free Version

Basic

$35.00

usage based, per month

Plan includes:

Call Recording
CLI Localisation
Custom Integration
Facebook Chat Integration
Free 24/7 Support
Free Updates
Gameification Wallboard
Internal Chat
IVR
IVR Builder (Drag and Drop)

All Inclusive

$80.00

flat rate, per month

Plan includes:

Call Recording
CLI Localisation
Custom Integration
Facebook Chat Integration
Free 24/7 Support
Free Updates
Gameification Wallboard
Internal Chat
IVR
IVR Builder (Drag and Drop)

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Primo Dialler Features

Popular features found in Auto Dialer
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Routing
Campaign Management
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Voice Mail
More features of Primo Dialler
Alerts/Escalation
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Call Logging
Call Scheduling
Call Scripting
Call Transfer
Campaign Specific Caller ID
Contact Management
CRM
FCC Compliance
FTC Compliance
Inbound Call Center
IVR
Lead Management
List Management
Live Chat
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management

Primo Dialler User Reviews

Overall Rating

4.8

Ratings Breakdown

89%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.7

Emil H.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed October 2017

I am very much satisfied with the service and find their support team ridiculously great!

Increased contact rate, efficiency, productivity and fast return of investment

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Shawan C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Primo Review_KwalklickLLP

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- ease of access - less human/user intervention - more automated - extensive reporting capability - acceptable call:minutes aggregate ratio - good support team

Cons:

- wallboard has too much color - expensive for small/medium startups, should consider pricing

Reasons for choosing Primo Dialler

- referred by close business colleagues

Reasons for switching to Primo Dialler

- Low connectivity - Very low productivity - Less ROI - Too much user intervention required,less of automation

Revel L.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for free trial

Review source

Reviewed August 2021

Support Staff Unhelpful and Too Time Consuming

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Pros of this software wasn't experienced.

Cons:

Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago. So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong. Several emails back and forth to find my account because "I did not exist" Which to my surprise was crazy, because I was using the software not only a few days ago.. Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin" So I received an email address to contact. I emailed and got a reply that this rep was going to be 'out of office for another two weeks' So I emailed to original rep and stating the above Then was told to 'call this number on whatsapp' It was right here I decided to give up. Primo Dialler your support chain is broken, fix it for the sake of future users. I'll be going elsewhere

Jermaine L.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Very easy to use and very cost efficient. A new industry leader

Very positive. 24 hour support always available and there to help and assist whenever I need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very easy to use and is really cost efficient compared to other systems out there

Cons:

There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms

Reasons for choosing Primo Dialler

Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.

Luke I.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Excellent Dialler

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.

Cons:

No cons at all the company is great and good price compared to other dialler systems i looked at.

Aditya P.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Dialler Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Primo dailler are best in class , Very humble .helpful , quick, effective.. Wish you all the success...

Cons:

As far as their services are concern nothing which i can think off.

Reasons for switching to Primo Dialler

Pathetic experience

Daryl A.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Best Dialler System

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and the support team is really reliable and offers support immediately

Cons:

have not had any issues yet with Primo, the support team are always ready to assist

Amanda L.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed November 2017

Excellent. The guys are awesome!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.