QEval 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if QEval is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

QEval

4.0

(20)

Pricing

Starting at $40.00 per month

About QEval

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption.

The solution allows users to evaluate inbound and outbound voice, chats and emails. Team leads can select evaluation forms based on their requirements and customize them. Evaluation results are available in real time for management, supervisors and team members. The solution allows users to set up and monitor process flows and send performance alerts. Advanced searches and flexible scoring are available.

Team leads have access to multiple reports for tracking overall quality scores, agent quality analysis scores, team level scores as well as parameter level scores. Agents can acknowledge evaluations through e-signatures.

The solution is available on a licensing model and support is provided via phone and knowledge base.

QEval Screenshots

QEval Pricing and Plans

Starting price: $40.00 per month

Free Trial

Free Version

Manual

$40.00

per user, per month

Plan includes:

Comprehensive Agent Performance Monitoring
In-Depth Customer Interaction Analytics
Custom-fit Call Center Quality Evaluation Criteria
Granular Agent Performance Analysis
Proactive Performance Management

$100.00

per user, per month

Plan includes:

Gain Deep Insights from Customer Feedback Data
Real-Time Voice of Customer Reporting
Transform Raw Feedback into Actionable Intelligence
Unlock the Full Potential of Your Data
Effective Contact Center Performance Management

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

QEval Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of QEval
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Audio Capture
Automatic Call Distribution
Automatic Transcription
Call Center Management
Call Reporting
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Computer Telephony Integration
Customer Experience Management
Customer Journey Mapping
Customer Service Analytics
Customer Surveys
Customizable Reports
Data Security
Email Alerts
Employee Coaching Tools
Employee Reward Programs
Feedback Management
For Contact Centers
Forecasting
HIPAA Compliant
Intent Recognition
Interaction Tracking
Keyword Filtering
Knowledge Base Management
KPI Monitoring
Language Detection
Leaderboards
Lead Qualification
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scoring Models
Natural Language Processing
Notes Management
Performance Management
Performance Metrics
Playbooks
Predictive Analytics
Predictive Dialer
Prioritization
Process/Workflow Automation
Quality Assurance
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Updates
Recommendations
Reporting & Statistics
Request Assignment
Retention Tracking
Rules-Based Workflow
Sales Trend Analysis
Screen Recording
Search/Filter
Self Service Portal
Self-Service Search
Sentiment Analysis
Speech-to-Text Analysis
Surveys & Feedback
Tagging
Text Mining
Third-Party Integrations
Trend Analysis
Trend/Problem Indicators
Video Conferencing
Visual Analytics
Voice Recognition
Workforce Management

QEval Integrations

CallMiner Eureka

Observe.AI

QEval User Reviews

Overall Rating

4.0

Ratings Breakdown

40%

35%

15%

Secondary Ratings

Ease of Use

3.9

Value for money

4.0

Customer support

4.2

Functionality

4.2

Ken S.

Verified reviewer

Telecommunications

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2021

Quality Assurance Tool

To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not.

Cons:

I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently.

Shawn S.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Product review

My experience has been great,. The team is knowledgable, flexible and easy to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, good reporting, data is clear

Cons:

Would like for it to have some more reporting and affordable AI

Reasons for choosing QEval

Price, easy to use and intergrate with current platform.

Reginald C.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2021

My Experience with AI Qeval

The worst QA platform in the industry and I have been in the BPO industry for 9years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Call recording for future use. It can keep a record of a past call for future use.

Cons:

Everything about it except call recording. Especially reporting, it is the worst I have seen. Extracting the report to excel should be modified as a table and not as linked worksheets.

Don J.

Verified reviewer

Public Safety

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

PremierOne Front Office Support - QEval

Ratings Breakdown

Ease of use

Functionality

Pros:

I could easily see where agents needed to be coached. I could provide them a guide with target key words and let them track their progress.

Cons:

Mistranscribed calls. This did create some angst when agents knew they had hit markers but were marked down for it.

Rory M.

Farming

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Qevals

I love it and it has improved the work ethic of my agents.

Ratings Breakdown

Ease of use

Functionality

Pros:

I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.

Cons:

Everything is GREAT. I don't think anything needs to be changed

Tony M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Weval

Poor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It always us to create a baseline and begin a conversation about phone hygiene. This in turn allows us to do better for the customer.

Cons:

Its reporting is terrible. I stopped reporting bad grades because they would not change them. Some of them are absolutely ridiculous and make my team look bad.

Brett W.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 6 months

Review source

Reviewed June 2021

Sufficient AI, terrible interface

It's an interesting tool at an enterprise level, that offers no investigation capability to the individual level or supports retraining of agents.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like the ability to parse calls, evaluate performance and score teams

Cons:

The investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence. There's no transcript. There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes. There's no ability to listen across agents at particular parsing of the call. There's no keyword highlighting.

Isis B.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

QEval

I like it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can easy access to all my evaluations.

Cons:

I would like more Graphics, It will be perfect to all the supervisors

Andrew H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Not a feature rich Platform

Meh...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of the application is top-notch

Cons:

The application is not feature-rich. Being basic does the job done.

Isabel A.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Used as directed and it works great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it realy takes the guess work out of creating quality evaluations

Cons:

the Reports are not always too easy to manage

Showing 1 - 10 of 20 Reviews

See All Reviews

Other Top Recommended Call Center Software

Five9

4.2 (481)

Recently recommended 3 times

CallTools

4.8 (153)

Recently recommended 3 times

Readymode

4.5 (60)

Recently recommended 3 times

DialedIn CCaaS

4.8 (291)

Recently recommended 2 times

Stuck Between Options?

Our experts can help you compare QEval with other top options, so you can find the best fit for your needs.

QEval 2026: Benefits, Features & Pricing

Overview

About QEval

QEval Screenshots

QEval Pricing and Plans

QEval Features

QEval Integrations

QEval User Reviews

Other Top Recommended Call Center Software

See what companies are saying about Software Advice