RingByName 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RingByName

4.6

(69)

Pricing

Starting at $28.95 per month

About RingByName

RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer relationship management (CRM) features, scheduling, agent activity tracking and more.

Interactive voice response (IVR) enables users to record and upload answers to common questions that customers can access over the phone. The e-fax feature allows users to send, receive and view faxes as PDF files on desktop and mobile devices. Users can also create, schedule and send invitations to dial-in teleconference using telephone numbers and PIN codes.

Other features include call recording, toll free number support and virtual phone extensions. Users can also schedule meetings, calls and discussions, and these can be shared with teammates using an event scheduling feature. RingByName integrates with third party applications such as QuickBooks, Zoho Connect, Salesforce and Google apps.

Pricing is per user per month. Support is offered via email and over the phone.

RingByName Screenshots

RingByName Pricing and Plans

Starting price: $28.95 per month

Free Trial

Free Version

Basic

$28.95

per user, per month

No plan information available

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RingByName Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of RingByName
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Queues
Call Reporting
Call Screening
Call Scripting
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customizable Reports
Fax Management
File Sharing
For Cloud Phone Systems
Interaction Tracking
IVR
Live Chat
Meeting Management
Monitoring
Multi-Channel Communication
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduling
Single Sign On
SIP Trunking
SMS Messaging
Text to Speech
Third-Party Integrations
Unified Communications
Video Conferencing
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

RingByName Integrations

Google Contacts

Google Docs

Salesforce Sales Cloud

Zapier

RingByName User Reviews

Overall Rating

4.6

Ratings Breakdown

80%

12%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.6

Have you used RingByName and would like to share your experience with others?

Brendan P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed July 2024

Brendan's Stellar review

one of the better business decisions Ive made in my career

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support is incredible, I like that we tend to have the same technicians.

Cons:

The pricing models, while competitive can be really confusing.

Reasons for choosing RingByName

I was impressed with the dedication to the service side of the business, it mirrored my own.

Reasons for switching to RingByName

we became a vendor for the product and obviously want to use our own product

Vendor Response

Thank you Brendan, We appreciate you as our partner and customer. Please provide some feedbacks to simply our pricing model. Thank you The R! Team

Replied July 2024

FREDERICK J.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

COMMUNION supports RingByName

COMMUNION's overall experience with RingByName is good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.

Cons:

There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.

Reasons for choosing RingByName

COMMUNION had a better relatiobship with RingByName, and RingByName cost less.

Reasons for switching to RingByName

When we were introduced to RingByName, hearing that callers would receive a personal greeting from COMMUNION, as we were a small business, made a difference. RingByName gave COMMUNION the opportunity to grow together and receive income.

Vendor Response

Thank you, Frederick, for all the years you have been with us. Your dedication and hard work have been invaluable to our team. We truly appreciate it and strive to make continuous improvements in our product every chance we get. The R! Team

Replied July 2024

William P.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

Not great. Ring Central is likely a better bet!

Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."

Cons:

We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day. All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.

Reasons for switching to RingByName

thought it would be better. more accessible to help.

Yoisel G.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Univista Insurance Orlando

I think the experience has been good, very good management and response to our requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

customer service and professionalism of its employees

Cons:

Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.

Reasons for switching to RingByName

growth and development of the company in employees, extensions, work schedules, etc.

Vendor Response

Dear Yoisel, Thank you for expanding your business with us. Our primary objective is to enhance our customers' productivity and elevate their clients' experience. The R! Team

Replied July 2024

Connie H.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Reviewed July 2024

Helpful features

Very good. Features are very helpful with voicemails

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The e-mail and transcription of voicemails

Cons:

Sound quality is not always good. Voicemails are sometimes garbled

Reasons for switching to RingByName

Equipment failed and could not be repaired. Our IT vendor recommended RingByName.

Vendor Response

Dear Connie, Thank you for your honest review. When it comes to voice quality, issues often stem from Internet bandwidth challenges. If the problem persists, I encourage you to connect with our support team to troubleshoot and identify the root cause. The R! Team

Replied July 2024

David J.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for more than 2 years

Reviewed July 2024

Thanks for your service

GREAT EXPERIENCE! Thanks for your service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RingByName is easy to use and very flexible.

Cons:

I have not discovered anything I do not like about the product.

Reasons for switching to RingByName

Cost of service and more reliable! Great service!!

Vendor Response

Dear David, Thank for your support. We aim to provide even better service to you and all our valued customers. The R! Team

Replied July 2024

peter s.

Verified reviewer

Packaging and Containers

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

not h appy

tech support answers call but cannot fix our problems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

price

Cons:

not being able to call certain numbers in the US losing functionality when you made upgrades incoming caller id is intermittent

Vendor Response

Dear Peter, We apologize for the delay in responding to your review, as we were actively researching your account to better understand your experience with our service. We're pleased to report that we've seen significant improvements in our toll-free call handling since your last interaction. However, we encountered some challenges when working with Canadian toll-free carriers, which occasionally terminated calls from Canadian numbers. We're actively exploring ways to improve our partnerships with these carriers and resolve this issue. Regarding the inconsistent display of caller names (CNAM), we've been made aware that our CNAM partner has experienced difficulties handling Canadian CNAMs. We're taking steps to address this issue and ensure more consistent results in the coming days. We appreciate your continued business and value your feedback. Our team is committed to providing you with high-quality service, and we look forward to continuing to improve and exceed your expectat

Replied December 2024

Luis H.

Verified reviewer

Law Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Great Experience with RingByName!

Overall, our experience with RingByName has been great. The system is working well for our needs, and we're thankful for the team's ongoing support in making adjustments and improvements. The assistance we've received, especially from [sensitive content hidden], has been invaluable, and we're happy with how things have been handled so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially [sensitive content hidden]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.

Cons:

Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother.

Vendor Response

Thank you for your great review of our service to you. The RingByName Team

Replied December 2024

Kim N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Office manager

Always a positive experience. Very easy to use.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Very reliable company. Always available for any issue that arises. Quick and friendly service!!

Cons:

N/A I have no cons. I love the ease of the ringbyname service.

Vendor Response

Thank you for your review. We appreciate it. The R! Team

Replied December 2024

Lillian W.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for less than 6 months

Reviewed July 2024

RingByName is perfect

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not.

Cons:

I can't think of any thing I don't like about it.

Vendor Response

Dear Lilian, Thank you for your support. The R! Team

Replied July 2024

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