RingCX 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RingCX

4.2

(249)

Pricing

Starting at $65.00 per month

About RingCX

RingCX is a contact center solution that redefines customer service through a seamless blend of advanced technology and user-friendly design. At its core, RingCX leverages RingSense™ AI technology, providing an AI-first approach to customer interactions. This is complemented by an omnichannel contact center that brings together various communication platforms into one unified solution. Additionally, the seamless integration with RingEX ensures a connected and collaborative environment, allowing businesses to deliver exceptional customer service with a disruptive combination of product, packaging, and pricing.

Smarter Customer Experiences
RingCX's cutting-edge RingSense™ AI technology revolutionizes how businesses interact with customers. By incorporating artificial intelligence at every stage of customer engagement, from initial contact to post-interaction follow-up, RingCX helps companies deliver smarter, more personalized experiences. The AI engine assists agents with real-time insights, automating routine tasks, and predicting customer needs, leading to quicker response times and enhanced satisfaction.

Rich Omnichannel Support
The omnichannel capabilities of RingCX offer an ex...

pansive range of communication options, all managed through a single pane of glass. Agents can engage with customers across voice, video, SMS, email, chat, social media (such as Facebook and Twitter), and messaging applications like WhatsApp. This unified approach simplifies agent workflows and ensures consistent customer experiences across all touchpoints. The flexibility to switch between channels allows agents to meet customers where they are, providing a seamless and coherent communication experience. Easy Deployment and Simple to Use RingCX addresses the complexities of traditional contact centers by offering a streamlined deployment process. Businesses can have their contact center up and running in days, not weeks. The single administrative interface makes it easy to configure and manage the system, reducing the need for extensive technical expertise. Additionally, the unified interface is designed for simplicity, allowing agents to quickly connect with internal experts through RingCentral RingEX. This seamless integration with internal communication tools fosters collaboration and improves first-contact resolution rates. Disruptive Packaging and Cost-Effective Pricing RingCX is designed to be accessible for businesses of all sizes. The disruptive packaging and pricing structure offers unlimited domestic minutes, providing cost savings and predictability. This all-inclusive pricing model helps businesses manage budgets effectively and avoid hidden costs commonly associated with traditional contact center solutions. The result is a scalable solution that grows with the business while remaining affordable and easy to maintain. Enhanced Customer Experience RingCX's combination of AI-first technology, rich omnichannel support, and seamless integration with RingCentral RingEX creates a powerful platform for enhancing customer experiences. Customers benefit from faster responses, personalized interactions, and consistent communication across all channels. Businesses gain a flexible, scalable, and cost-effective solution that simplifies customer service and improves overall efficiency. Conclusion RingCentral RingCX is a contact center solution designed to meet the needs of modern businesses. Its unique blend of RingSense™ AI technology, omnichannel support, and integration with RingEX offers a comprehensive platform that is both easy to deploy and simple to use. With disruptive pricing, scalable architecture, and a focus on delivering exceptional customer experiences, RingCX sets a new standard in the contact center industry, providing businesses with the tools they need to succeed in a competitive market.

RingCX Screenshots

RingCX Pricing and Plans

Starting price: $65.00 per month

Free Trial

Free Version

RingCX

$65.00

per user, per month

Plan includes:

Virtual Attendant
Third-party Integrations
Workforce Engagement Management
Multi-Language
Artificial Intelligence (AI)

RingCentral Contact Center

Pricing available upon request

Plan includes:

Proactive outreach
Advanced voice (Inbound, Outbound)
Advanced IVR, omnichannel interaction designer
Dialer - preview, predictive,  progressive
30+ digital channels
Call, screen, and digital recordings
Real-time and historical reports
Unlimited domestic minutes

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RingCX Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of RingCX
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Archiving & Retention
Audio Capture
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar Management
Callback Scheduling
Call Center Integration
Call Center Management
Call Conferencing
Caller ID
Caller Profiles
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Conferencing
Contact Database
Contact Management
Conversation Intelligence
Conversion Tracking
CRM
Customizable Reports
Data Import/Export
Email Management
Employee Database
Employee Management
Employee Scheduling
Event Triggered Actions
Fax Management
Feedback Management
File Sharing
File Transfer
For Call Centers
For Cloud Phone Systems
Inbound Call Center
Interaction Tracking
IVR
Keyword Tracking
Labor Forecasting
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multiple Scripts
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting/Analytics
Reporting & Statistics
Scheduled Recording
Screen Capture
Screen Recording
Search/Filter
Sentiment Analysis
Single Sign On
Skills Tracking
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Time & Attendance
Video Conferencing
Voice Mail
VoIP Connection
Web-based Deployment
Workflow Management
Workforce Management

RingCX Integrations

Microsoft 365

ServiceNow

Box

Dropbox Business

Salesforce Service Cloud

Zendesk Suite

See all 79 integrations

RingCX User Reviews

Overall Rating

4.2

Ratings Breakdown

54%

27%

12%

Secondary Ratings

Ease of Use

4.3

Value for money

4.0

Customer support

4.2

Functionality

4.3

Kiersten M.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

RingCentral

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use, easy integrations with Salesforce and Groove

Cons:

Can delay quite a bit, causing calls to fail

Michelle S.

Verified reviewer

Financial Services

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed December 2024

We rely on RingCentral for the flow of our business

We do receive the answers we need to fix any issues at hand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

During the chats, they are professional and friendly. We rely on quick answers to ensure there is not a lapse in efficient work as a collection agency.

Cons:

There is no actual phone number to reach them. You have to submit a ticket online.

Reasons for switching to RingCX

Due to the quality and cost of 8x8, we upgraded to RingCentral which has worked great for performance.

Desirae S.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

RingCentral

Overall this is a nice app that is easy to both manage and use. It appears to be quite flexible depending on each company's needs and allows for call agents to pick up those critical customer calls even when they are on the go. Definitely worth a look!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RingCentral provides the ability to forward your incoming calls to your mobile or office phone and also allows you to answer incoming calls on your computer. Likewise, the mobile and desktop apps allow you to make outgoing calls to customers from various phones and your computer. A very nice touch. This app is simple to use and manage.

Cons:

The only issues I had were directly related to lack of internet and mobile service available at my location and in no way is a reflection on the RingCentral application.

Stephanie S.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Couldn't get away fast enough

Admittedly, we only used it for a short time at one of our 7 locations, but we couldn't find a replacement fast enough. There were too many limitations, and terrible customer support is a big red flag for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The only 2 things we liked about RingCX was: 1. the Visual IVR Editor - I have not seen another phone system with this option, or if they do have one, it's very basic and not as robust. 2. the ability to create and manage administrative roles for all staff.

Cons:

There were several things we really didnt' like with RingCX: 1. Multiple pages/sites to access the admin portal or make changes, instead of being a single-pane product. 2. Customer support was never really helpful for us - they were unable to answer basic questions, or provide timely support for requests. 3. It is not end-user friendly - having to ask a manager to check a department's voicemails is not a good use of our staff's time. Or, if given the ability to check voicemail, having to go to a different website is again not a good use of our staff's time. 4. Checking voicemails was limited to administrators only, which is stupid.

Reasons for switching to RingCX

Our on-prem Shoretel system was 10 years old and we wanted a more modern cloud system with more features.

Cici N.

Verified reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Works on the Go and Is Great Tool

Overall the experience has been positive. I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices.

Cons:

With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them.

Vendor Response

Hey Cici, we are thrilled to hear that RingEX and its mobile app are serving as excellent tools for your remote office, providing the flexibility to make calls from any location with ease. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Cici!

Replied January 2026

Kyle M.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

Works when it feels like it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integrated chat for communication between offices and departments is really nice. Also has a fax feature

Cons:

It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing issues with availability

Reasons for switching to RingCX

Avaya was problematic and was too land based. Company wanted a solution that worked better with work from home and future company initiatives

Vendor Response

Hey Kyle, the Review Team would love the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com. We hope to hear more from you soon; thank you!

Replied January 2026

Karen H.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Good product and value.

Overall positive experience other than the points listed previously. I would still recommend the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers.

Cons:

Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem.

Vendor Response

The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX is delivering a positive experience and the reliable, clear audio quality your business deserves. It is great to know that our multi-site functionality is making it easy for you to maintain a consistent presence across all your locations. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate your loyalty and recommendation, Karen!

Replied January 2026

Sam C.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Get service for call centers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its an easy set up and worth the value. There is a lot of phone support and easy to access portal. Also easy to see voicemail in audio and transcription form.

Cons:

It skips calls sometimes, when multiple lines connected. There is not much else to dislike about this service.

Vendor Response

The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX provided you with an easy setup and a user-friendly portal for managing your audio and transcribed voicemails. We would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Sam!

Replied January 2026

Carli N.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Easy to use, effective.

My overall experience was positive with ring central. Very simple to use and the updates didn't cause any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about RingCentral is it was easy to use. Phone quality was always good. Also finding my recorded calls was easy.

Cons:

I cannot think of anything at this time that I liked least about ring central. We have switched to a new system but it worked fine while we did have it.

Vendor Response

Hey Carli, it is wonderful to know that our regular updates provided a smooth process for your team without causing any disruptions to your workflow. We aim to provide a product and service that diminishes barriers and ensures an exceptional experience by empowering your business, and we are glad we could support you while you were using our platform. Please do not hesitate to reach back out if you ever want to revisit our services!

Replied January 2026

Daria J.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed August 2024

Not that great

While porting the number was relatively easy, I experienced many bugs in this app and many of them doesn't get fixed. The Ring - rings sometimes and sometimes not. For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.Customer service is bad. It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their team as a tech support to stay for 2 days and assist with the process. This person was not able to solve all the issues and constantly sent us to the tech dept. that was online and non responsive.Also, the app logs me out pretty frequently and I need to check if I am still logged in in order to receive calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Idea is great,porting the number is relatively easy, it comes with a voicemail.

Cons:

There are some bugs that really need to be fixed. Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the meeting.

Showing 1 - 10 of 249 Reviews

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