Talkdesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Talkdesk

4.5

(732)

Pricing

Starting at $85.00 per month

About Talkdesk

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.

Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.

The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.

Talkdesk Screenshots

Talkdesk Pricing and Plans

Starting price: $85.00 per month

Free Trial

Free Version

CX CLOUD DIGITAL ESSENTIALS

$85.00

per user, per month

Plan includes:

Omnichannel: Email, Chat, Web, Social, and more
Studio & Routing
Connections
API Access
Real Time Dashboards
Business Intelligence
Conversations Mobile App
Quality Management

CX CLOUD ESSENTIALS

$85.00

per user, per month

Plan includes:

Voice Engagement
Workspace Designer
Embedded automation designer
70+ Integrations

CX CLOUD ELEVATE

$115.00

per user, per month

Plan includes:

Digital Engagement
Quality Management
Screen Recording
Feedback
Automated Notifications

CX CLOUD ELITE

$145.00

per user, per month

Plan includes:

Custom Reporting
Performance Management
Workforce Management
Customer Experience Analytics

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Talkdesk Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Talkdesk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call List Management
Call Queues
Call Screening
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Surveys
Customizable Reports
Data Import/Export
Employee Coaching Tools
Employee Scheduling
Event Triggered Actions
For Call Centers
Generative AI
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Labor Forecasting
Leaderboards
Lead Management
List Management
Manual Dialer
Monitoring
Multi-Channel Communication
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Scheduled Recording
Sentiment Analysis
SIP Trunking
SMS Messaging
Support Ticket Management
Text to Speech
Third-Party Integrations
Unified Communications
Video Conferencing
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Workforce Management

Talkdesk Integrations

Contactually

Freshdesk

UserVoice

Playvox

Zendesk Suite

Zoho CRM

See all 41 integrations

Talkdesk User Reviews

Overall Rating

4.5

Ratings Breakdown

63%

31%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.4

Saskia M.

Verified reviewer

Restaurants

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed September 2023

It's easy to get in touch with Talkdesk's helpful staff

The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option.

Cons:

When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful.

Reasons for switching to Talkdesk

The system has a low learning curve. You may reach them by phone or email if you have any questions or concerns. Their turnaround time is usually not too bad. The speed with which and thoroughness with which they report problems in their Guarian Report is another plus for me.s

Olga D.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed January 2026

Review from daily user

It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient.

Cons:

It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency.

Reasons for switching to Talkdesk

The team that i work for decided to switch for internal reasons.

Josh S.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Easy to Use with incredible quality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talkdesk is very user friendly. I don't have a hard time understanding where functions are, and if I need to learn they have many tools to do so. They are great customer support and the quality of sound is something I've never had to worry about.

Cons:

I really don't have an negatives to share about Talkdesk.

Leslie P.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Why Talkdesk

Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

all the different features you can add or take away.

Cons:

that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer.

Reasons for switching to Talkdesk

not sure why it was switched to talkdesk. I think talkdesk is better

Cortney K.

Verified reviewer

Real Estate

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

TalkDesk is above the rest! - Cortney K

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Cons:

Sometimes the audio is best when connected via ethernet cable.

Reasons for switching to Talkdesk

ShoreTel was unreliable and would be down for long periods of time.

Kelly H.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Easy to Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talkdesk is a basic and simple phone software that is great for beginners, and includes a lot of basic reporting and analytics for someone who may be less experienced at pulling this information or tracking KPIs.

Cons:

The callbar often glitches, and there is some missing basic functionality (you can't place a customer on hold and then make a transfer, there is a limit to the amount of external contacts you can have available in the callbar, etc.)

Reasons for switching to Talkdesk

Ringcentral was extremely expensive with very limited reporting.

Verified

Reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Great for handling call management

Ratings Breakdown

Ease of use

Functionality

Pros:

Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business

Cons:

I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience

Rebecca L.

Verified reviewer

Consumer Goods

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Does what a phone tool needs to do.

I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool.

Ratings Breakdown

Ease of use

Functionality

Pros:

Talkdesk is reliable and simple to use, does exactly what I needed it to.

Cons:

Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth.

George P.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Talkdesk Review

I use Talkdesk every day at work to handle our company's phone lines. It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly. Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast, responsive. Call quality is very good. Easy to take notes and gather data about calls.

Cons:

I have nothing bad to say about Talkdesk.

Makeda H.

Verified reviewer

Insurance