VICIdial 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

VICIdial

4.7

(264)

Pricing

Starting at $400.00 per month

About VICIdial

VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording.

VICIdial combines inbound and outbound phone calls with inbound email and customer website chat in a single web-based interface. Skills-based routing and queue prioritization features help users ensure that calls and emails go to the agents who are best able to handle them. Agents can also switch between handling outbound and inbound calls when necessary.

Other features include previewing leads before dialing, recording and listening to agent calls, sending dropped calls to available agents or a voicemail inbox, estimated hold times for inbound callers, remote-agent calling, multiple language support and more.

Support is available online and via email.

VICIdial Screenshots

VICIdial Pricing and Plans

Starting price: $400.00 per month

Free Trial

Free Version

Hosted VICIdial

$400.00

per month

No plan information available

Free Open-Source Download

$0.00

per year

No plan information available

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VICIdial Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of VICIdial
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Database
Customer Database
Customer History
Customizable Fields
Customizable Reports
Data Import/Export
Data Security
Email Management
Event Triggered Actions
FCC Compliance
File Transfer
For Sales Teams/Organizations
FTC Compliance
Inbound Call Center
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Scheduled Recording
SMS Messaging
Text to Speech
Third-Party Integrations
Voice Mail
VoIP
VoIP Connection

VICIdial Integrations

Convoso

eFax

Vtiger CRM

AuguTech

PIMS Dialer

TeamSupport

See all 23 integrations

VICIdial User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.8

Customer support

4.6

Functionality

4.7

Chris Q.

Verified reviewer

Think Tanks

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

VicDial has changed my business forever

My expereience with the Vicidial group has been nothing but amazing, they definitely know what they are doing and I have learned so much over the past 15 years

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Previously 5

Functionality

Pros:

I love the way you can totally customize vicidial and how many features it has

Cons:

The interface is a little old school but since its open source, I was able to change it to my liking

Reasons for choosing VICIdial

The overall features and upgrades available were far greater on ViciDial

Fred P.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for more than 2 years

Review source

Reviewed November 2025

VICIDIAL review late 2025

it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional

Cons:

I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple?

Reasons for switching to VICIdial

changed freelance job, the company that I am working with uses vicidial.

david k.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

good basic dialer

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

this dialer works, its easy to learn. i use it to sell on the phone

Cons:

first day i had to have tech set it up, the sip settings. this was due to me not having personal knowledge of it. i didn't try to get support from the maker since we our own it guy.

Reda E.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Good Call center solution open source

Vicidial gave me a 0$ solution and helped me maximize my income

Ratings Breakdown

Ease of use

Functionality

Pros:

Vicidial is very complete and easy to install and deploy.Agent interface is easy to use in a natural way.Modifications can be made directly on the opensource code

Cons:

The scripter isn t very rich. You have to program your own script if you want an evolved script

Reasons for choosing VICIdial

Cost

Reasons for switching to VICIdial

CostVicidial contains some features that i had to pay for developpement in inConcert Omnichannel Contact Center

Rogger F.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

a Swiss Army Knife for those who are creative enough to use it well

At GOSAT we use VICIdial in our contact center for loan sales to a local bank in Brazil, where we integrate it 100% with the bank. We also use VICIdial on clients of different segments in the market: collection, petrol, school, health and etc ...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system. We were able to meet all our needs and overcome all challenges using VICIdial.

Cons:

I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger. We do this today through other solutions, it would be perfect integrated with VICIdial.

Reasons for choosing VICIdial

Because it is open source and has a more active community in the world, and the fact that it is constantly updated and improves.

Reasons for switching to VICIdial

I spent about six months researching OpenSource tools to be used in the contact center and VICIdial was the only one that met all my requirements.

Greg P.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Great product, great performance, and great flexibility

I absolutely love VICIdial, I won't use any other dialer at all

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The amount of customization that. you can do, and the sheer power of the dialing platform

Cons:

It's got quite a learning curve for people to get proficient with it initially. Although once you've mastered the interface and the concepts behind the dialer, it's amazing.

Reasons for choosing VICIdial

Open Source, and the amount of customization that VICIdial provided

Reasons for switching to VICIdial

We needed a more flexible and powerful dialer that could be customized to fit our needs, and integrate with our CRM

Katie C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Powerful Inbound & Outbound Dialing Platform

ViciDial is a dialer platform that I recommend to anyone in the call center industry. It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using ViciDial for our digital marketing firm for years. Vici is an easy to learn dial software that allows for open source integration. ViciDial has allowed us to integrate live call stats into our CRM software as well as many other pertinent features that help overall workflow. My favorite part of ViciDial is the user-friendly interface for both admin and agents.

Cons:

I would have to say the only complaint I have is that vici is not physically appealing. The interface looks a little dated, but nonetheless does not affect work flow or productivity.

Yasheema W.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

Power auto dialer

My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It filtered the answering machine and was very easy to use.

Cons:

I had no issue with the dialer as I mention before it was very use to use.

LaFrance B.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

VICI is good

It was Ok for most part, I just hated the ans machine

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Got new lead frequently............................

Cons:

It doesn't filter out the Answering machines very well.

Panagiotis B.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

An exceptional money making piece of Open source software.

II have tried a lot of open source software over the 15 years of my professional career. One reason or another I had to stop working with most of them. This is not the case with Vici. Since I tried for the first time I fall in love with it and 10 years down the line I have quit every other dialer that I was working with and I dedicated myself to it. I feel that my time is well spent and has never failed to surprise me with capabilities that even extremely expensive dialers had let me down in the past.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Capabilities and features -flexibility. When a customer is asking me for a weird something I taught myself to say: I will have a look and let you know. No matter how weird peculiar complex or out of the box is what you have been asked there are chances that Vici can do it just by playing around with parameters and menus and not writing even one line of code. The community is extremely helpful and encouraging.

Cons:

I have to admit that the learning curve for the administrator and integrator is steep and needs a lot of time and trial and error to configure the first installation. It is not so bad once you get the grasp of the software and understand where you are looking. The menus are intimidating. I felt the same only when I tried Blender for the first time.

Showing 1 - 10 of 264 Reviews

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