Firefly Reservations 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Firefly Reservations

4.6

(57)

Pricing

Pricing available upon request

About Firefly Reservations

Firefly Reservations: Revolutionizing Campground Management

Discover the power of Firefly Reservations, the premier cloud-based software designed to transform how campgrounds and RV parks operate. Our comprehensive solution not only simplifies reservation management but also enhances every aspect of campground operations, making it easier for owners to focus on what matters most—providing exceptional guest experiences.

Comprehensive Booking Solutions:
Firefly Reservations offers an intuitive online booking system that caters to both short-term adventurers and long-term residents. Our platform allows guests to view real-time availability using an interactive map of your campground or RV park, choose their perfect spot, and book their stay with just a few clicks. This system is fully customizable and can be seamlessly integrated into your existing website, maintaining your brand’s look and feel.

Efficient Payment System:
Manage all financial transactions with ease. Firefly supports automated recurring and scheduled payments, perfect for monthly fees or seasonal bookings. Our integrated POS system also handles on-the-spot transactions, utility billings, and additional service fees,...

Firefly Reservations Screenshots

Firefly Reservations Pricing and Plans

Starting price: $3.50

Free Trial

Free Version

Reservation Fee

$3.50

Plan includes:

Online Reservations
Interactive map
Ongoing reservations
Automated guest emails
Automatic recurring payments
Add-ons
Point-of-sale
Send mass email to guests
Record utilities quickly
Multiple payment methods

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Firefly Reservations Features

Popular features found in Campground Management
Guest Check-in/Check-out
Online Reservations
Point of Sale (POS)
Rental Management
Site Maps
Site Reservation Management
More features of Firefly Reservations
Accounting
Activity Dashboard
Alerts/Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customizable Branding
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Management
Geographic Maps
Guest Communications
Historical Reporting
Invoice Management
Multi-Location
Online Booking
Promotions Management
Rate Management
Real-Time Data
Reminders
Reporting & Statistics
Reservations Management
Revenue Management
Room Booking
Template Management
Third-Party Integrations
Transaction History
Utility Billing
Website Integration

Firefly Reservations Integrations

Fiserv

Firefly Reservations User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

26%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.9

Functionality

4.4

Verified

Reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2021

Great Customer Experience

My overall experience has been very positive. The experience is great for customer, and is very intuitive and easy to set up for the administrator. It also includes lots of reports that help us track our growth with better bench marks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of Firefly is that it automates the reservation booking process. We no longer need a person available to take calls to book and manage existing reservations, because firefly does it all for us. The founder, Bradly, is always quick to response when we have questions, and was very helpful during the set up process. All of our customers also love how the online system allows for them to manage their reservations, including payment, all with their phone.

Cons:

The biggest negative with Firefly is that there is no dedicated mobile app for iOS or Android. Users need use their mobile web browser or computer browser to use the system.

Reasons for choosing Firefly Reservations

Competitive pricing and easy to use trial period

James H.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 12 months

Reviewed August 2024

Council Road

My experience has been very positive with the use of Firefly software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of moving from screen-to-screen has been a welcomed experience for my team.

Cons:

Time to reset password if a customer is waiting

Reasons for choosing Firefly Reservations

Ease of use to complete a customer’s request.

Reasons for switching to Firefly Reservations

Too many software changes. The need to go from screen to screen to complete a customers reservation.

Vail B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Poor company, unscrupulous business practices

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The software originally was just $49.00 a month. And represented good value. The software it self is just okay. Glitchy at times, not easy to take reservations on the backing as you have to go through same reservation portal as the online bookings do. Limited options for taking payments. Again just so so.. , the best thing about the software was the pricing. But.. that’s all changed.

Cons:

Unscrupulous business practices. They changed there subscription pricing from month to month, to month to month plus a 3.50 fee. Without my consent, and right before my season started. So I did not have the time to shop or switch platforms. I will still be doing so, and have started the process of finding new software. For the current pricing I feel there is better options out there.

Lisa R.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 2 years

Reviewed August 2024

User friendly!

Overall it has definitely made life easier!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s easy to use and set up. Also new staff members can begin using it right away without a lengthy training period.

Cons:

Not currently compatible with Apple Pay

Reasons for switching to Firefly Reservations

Not user friendly at all and adding items to POS was too many steps

Edward C.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 12 months

Reviewed August 2024

Keep up the good work

Very easy system to use and to teach new ways of the system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and good in detail with options

Cons:

Auto charges for utilities would be noce

Reasons for switching to Firefly Reservations

Old system needed upgrade with new online management

Cole C.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

Next level booking software that has the power but not the hefty price tag.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like all of the features so far, but what we enjoy the most is that we have streamlined quite a few things with Firefly. For example, all of our credit card processing can be done within Firefly for reservations and our campground store. Firefly has a very user friendly guest portal and even a kiosk option so we don't always have to be at the office when someone comes to check in.

Cons:

There are some work arounds like we have certain rental types where we don't want guests to book the day of and there are other rental types where this would be fine. Firefly doesn't have this functionality yet.

Reasons for choosing Firefly Reservations

ResNexus seemed to have way to many work arounds and we read that the billing and invoicing got messed up quite a bit for guests.

Reasons for switching to Firefly Reservations

Firefly offers better campground management and is a lot better deal in price.

Clay A.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

This app makes my life SO MUCH EASIER, much easier to use than Resnexus

Man I love this app so much, it has made running this park so smooth. They use the term 'Put your property on autopilot' and that is basically what they have done. So much just happens automatically now, so that's that much less I have to do manually so I can focus on maintaining and improving the park. Compared to the other systems I considered, they were either very clunky and buggy (I used Resnexus for a while before I got frustrated and found Firefly), or they were just too expensive. So many of them charge huge setup fees which I don't get. So price is also a huge plus with Firefly, much more affordable that most of the other options. I also don't like per reservation fees that can really add up over time, a lot of systems have gone that direction but no fees with firefly which I like.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the reservation grid. When people call checking on availability, I can just pull up the grid on my phone or computer and let them know what the future availability looks like. If they want to book, I just send them to my website and tell them to book there, since all reservations are made online. All the payments are funneled into my bank account after a couple days, it's so easy. We have a lot of long term guests, and we have recurring charges set up with automatic payments so we are always getting paid on time. Monthly guests pay their own electricity, so once a month when we get all the readings, it is so easy to enter all the readings on one page, and set up scheduled payments for them all. This used to take me hours in Resnexus. I had to navigate to the unit, open the utility recording page, save the reading, create an invoice, remove unwanted charges from the invoice, send the invoice with a note saying payments would be processed in 2 days, then remember to come back in 2 days and process the payments. This process had to be repeated for EVERY UNIT! It was so much work. Now I do it all in less than 5 minutes. Also our old system did not automatically process monthly rent payments so I had to remember to do so for each guest when their new month started. Firefly does this automatically, and shows alerts when a guest is behind on payments. It also automatically sends them emails when payment fails so they can fix it in the guest portal.

Cons:

I'd like to see more reports, but they are adding new features pretty rapidly so they say new reports are coming soon. I'd like to see a report that shows how many people were unable to reserve a space from the reservation portal because there were no units available. They told me this report is on it's way, so i'm excited for those metrics to help me decide how much to grow my park.

Reasons for choosing Firefly Reservations

Price mostly - the other options have huge setup fees and/or per reservation fee which can add up FAST ($5-7 per reservation, all it takes is 10-15 reservations a month and your already more than the monthly price). Also all features are included with all Firefly plans, like the guest portal, kiosk, and automated emails. Most of those systems start getting into hundreds of dollars per month for those features, so Firefly offered good value. After watching some demo videos of the others, Firefly just seemed way more simple to me as well. I'm not very tech savvy but I have no problems finding my way around Firefly Reservations.

Reasons for switching to Firefly Reservations

Resnexus is a pretty old system, and it looks like it. It is just way too clunky. It has a lot of features, but they are not intuitive at all. It didn't automatically process payments for my monthly guests (well they introduced this feature, but it was trying to charge them multiple future months rent at the same time, it was very buggy so I didn't trust it). Recording electricity every month was my biggest problem, I dreaded it so much. It took so many steps just to record the reading, send notifications about the upcoming bill, and process the payment a couple days later. When I saw how easy it was with Firefly, I was sold right then. I do it all on one page now. I used to have a google calendar setup with reminders to come and process payments, send charge emails etc, but now Firefly does most things for me automatically.

Vendor Response

Wow, thanks for the kind words Clay, glad we could help you put your campground on autopilot!

Replied August 2019

JIm H.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

Understandable and it works.

This is a breath of fresh air. We come from Campspot where everything seems a mystery. I look for a product that can basically be understood by clicking around and seeing how its laid out. This product is simple to use. It allows us to enter a group of summer requests without credit cards etc and play around with who goes where. Then call and lock in the customers. We can easily see who is locked in with a credit card deposit right on the reservation spread. It has contactless registration, a tenant portal and even Kiosk support. Kind of Covid friendly. It also has a very easy to use Point of sale. My staff was able to run this with minimum training.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is simple to understand. Easy to use. New staff can train in quickly. As the owner I can understand how to edit rates, units and anything I need. So refreshing. And when I have a problem I email support and get an answer silly fast. (from someone who understands the question lol)

Cons:

Im looking. .. So far I don't have a complaint. I just wanted camp software I could understand to handle reservations and payments.

Reasons for choosing Firefly Reservations

Firefly gave free access to the program to test it. Such a simple concept. The others wanted to give a demo to hide the warts. It was just so understandable, I started to set up our campground to play around and suddenly I was doing stuff our software couldn't do without any training. It sold itself Could not be happier.

Reasons for switching to Firefly Reservations

Struggled with changing pricing and controlling the system.

Ryan C.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 2 years

Reviewed August 2024

Loving Firefly

Coming from Astra, I didn't have much good to say about that platform. Firefly took over Astra and man is it a night and day difference. Not only has it help streamline the everyday process, but our customers enjoy the ease of use on their side as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease and simplicity of doing every day tasks. Also love the ongoing updates and support for the software. Hope to see if become even more robust over time.

Cons:

Still missing some functionality that will be helpful for when someone is not onsite. IE. being able to manage and assign door codes to reservations.

Reasons for switching to Firefly Reservations

Astra was phasing out and moving to firefly

Devlin L.

Verified reviewer

Leisure, Travel & Tourism

Self-Employed

Used daily for less than 2 years

Reviewed August 2024

Absolute best software for reservations and management of your business.

I was able to get our RV park up and running quickly. Managing our reservations as well as additional products like Firewood have helped us to capture more sales. Reporting is great at the end of the year for a complete overview.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a complete solution for your RV and Camping software.

Cons:

There is not much that I do not like about Firefly. A few things are a little difficult to figure out, but their support is easy to get ahold of and find the answers you need.

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