Motadata ServiceOps 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Motadata ServiceOps

4.6

(50)

Pricing

Pricing available upon request

About Motadata ServiceOps

Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.

Motadata ServiceOps Screenshots

Motadata ServiceOps Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Motadata ServiceOps Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Motadata ServiceOps
Active Directory Integration
Activity Dashboard
Analytics
API
Approval Process Control
Approval Workflow
Asset Assignment
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Availability Management
Barcode/Ticket Scanning
Barcoding/RFID
Catalog Management
Change Management
Change Planning
Change Tracking
Chat/Messaging
Check-in/Check-out
Client Portal
Collaboration Tools
Commenting/Notes
Compliance Management
Compliance Tracking
Configurable Workflow
Content Library
Content Management
Cost Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Depreciation Management
Disposal Management
Document Management
Document Storage
Drag & Drop
Email Templates
Event Logs
Fixed Asset Management
Forms Management
Full Text Search
Help Desk Management
Historical Reporting
Incident Management
Incident Reporting
Inventory Management
Issue Management
IT Asset Management
IT Asset Tracking
IT Incident Management
License Management
Live Chat
Location Tracking
Maintenance Scheduling
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Language
Multi-Location
Prioritization
Problem Management
Project Management
Purchase Order Management
QR Codes
Real-Time Chat
Real-Time Notifications
Relationship Mapping
Reminders
Reporting/Analytics
Reporting & Statistics
Search/Filter
Self Service Portal
Software License Management
Status Tracking
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Third-Party Integrations
Ticket Management
User Management
Workflow Management

Motadata ServiceOps User Reviews

Overall Rating

4.6

Ratings Breakdown

62%

32%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Gaurav S.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed April 2018

Great tool to monitor networks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Cons:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Pratik J.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Reviewed July 2024

Enhancing IT Operations with Intelligent Automation

Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant benefits through intelligent automation, AI capabilities, and a user-friendly interface. However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Workflow Automation: The platform leverages AI and intelligent automation to streamline workflows and reduce manual intervention. This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error.

Cons:

The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users. This can be challenging for organizations without dedicated IT staff or those with limited technical expertise.

Jaykumar A.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Motadata EMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use. GUI KPI for over all infrastructure.

Cons:

Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

Sai Kumar K.

Verified reviewer

Real Estate

501-1000 employees

Used daily for less than 12 months

Reviewed November 2024

Motadata Asset management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management. It also generates insightful reports to improve operational efficiency

Cons:

difficult to install the Motadata Agent on MAC devices. Also, locating and deleting assets in the console

syam prasad c.

Verified reviewer

Real Estate

501-1000 employees

Used daily for less than 6 months

Reviewed November 2024

Motadata is Efficient Tool for IT Asset Management

Some options in the Asset Management module are hard to access. Additional navigation or search is required to find certain features. Streamlining access could improve efficiency and save time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Motadata ServiceOps simplifies IT asset management with real-time tracking, customizable dashboards, lifecycle management, and detailed reporting

Cons:

The Mac agent installation could be more seamless with a default setup option to simplify deployment.

Arti K.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Reviewed July 2024

Motadata - Service Desk Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Supporting team, Prompt response, better solutions

Cons:

Nothing to be mentioned as all the services were up to the mark

Nitesh K.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Reviewed July 2024

ServiceOps is excellent, feature-rich, and an overall great product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efficient asset management helps track all IT assets and their details. It also makes handling tickets easy and reduces manual tasks with automated workflows also many customizable features.

Cons:

Some features are hard to understand at first, and integrating with third-party software can be challenging.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Reviewed June 2024

Motadata ServiceOps

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, easy to download the daily reports, easy to customize the report.

Cons:

There nothing that I dislike about motadata service.

Phanindra K.

Verified reviewer

Real Estate

201-500 employees

Used daily for less than 6 months

Reviewed October 2024

Motadata Asset management

asset utilization and support performance. The built-in reporting tools

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Asse management with RDP services keep a clear inventory of hardware and software,

Cons:

Asse management with RDP services managing IT assets across departments. Motadata ServiceOps provides a centralized platform that helps us keep a clear inventory of hardware and software,

Perin C.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Reviewed July 2024

Motadata ServiceOPs-ITSM

Motadata ServiceOps is a robust ITSM solution. It is particularly valued for its automation capabilities, self-service portal, and detailed analytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly, Customization, Scalability

Cons:

Performance, Integration, Documentation and Support

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