Veeva Vault 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Veeva Vault

4.4

(28)

Pricing

Starting at $1.00 per year

About Veeva Vault

Veeva Vault is a cloud-based content management solution with built-in collaboration features designed specifically for the life sciences industry. It comprises multiple modules that independently perform separate functions.

Vault eTMF helps life science companies manage clinical trial operations. Vault Submissions creates a single space for regulatory documents from contributors, partners, and affiliates.

Veeva RIM provides users with an authoritative source for submission of documents, publishing dossiers, managing authority interactions, and registrations. Vault RIM also allows users to plan, manage, and track product registrations.

Vault PromoMats combines internal and external messages and creates marketing for new and existing stakeholders. Vault MedComms provides a common repository that integrates global medical communication content from all communication channels and geographies.

Finally, Vault Investigator Portal helps sponsors and clinical research organizations maintain audit-ready eTMFs.

Users can raise online tickets for support inquiries.

Veeva Vault Screenshots

Veeva Vault Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

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Veeva Vault Features

Popular features found in Content Management
Access Controls/Permissions
Audio File Management
Content Library
Customizable Templates
Image Editing
Search/Filter
SEO Management
Text Editing
Version Control
Video Support
More features of Veeva Vault
API
Archiving & Retention
Audit Trail
Collaboration Tools
Configurable Workflow
Content Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Workflow Management

Veeva Vault User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

39%

Secondary Ratings

Ease of Use

4.1

Value for money

3.9

Customer support

4.3

Functionality

4.2

Prince J.

Verified reviewer

Biotechnology

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed February 2022

Veeva Vault continues to improve

Ratings Breakdown

Ease of use

Functionality

Pros:

Veeva Vault has good features that are standard across the board, but they also integrate well with each other and allow a lot of extra features through customization.

Cons:

It can be a bit expensive for companies that are just starting off or are small - and there are alternatives out there that are good enough or can suffice for the time being. Also, if someone is not trained well, they can definitely make major issues in the system and support from Veeva may take too long to fix certain large issues.

Stuart b.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Marketing experiences with Veeva Vault

Overall, its probably the best system I have used for document management. Veeva have thought of everything. You can pay less for other systems, but on the surface they seem to do the same, but when you start using them, the finer details and features are lacking with other systems. Stability is also very good. It doesn't freeze when managing large documents. It doesn't crash. This might sound basic, but other systems freeze and crash on a weekly basis, wasting time. I have used 4 of these systems at large international pharmaceutical companies, and this is my preferred system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As job creator, it is easy to upload documents, link documents as references, and send virtual job bags to a team for review and sign-off. It date stamps each action, which covers you, if project run late, it objectively demonstrates where bottle necks are in an organisations 'sign-off' team. As a reviewer, the exact text in a substantiating reference to a claims made in documents are shown, saving time looking for exactly the right text in a reference. It is intuitive to use, if have experience using other review and approval systems. It is reliable and doesn't crash like other systems. In 2 years I have never needed to call their Support team. It can handle different media types for review, such as pdf, video, etc very well, better than predecessor systems.

Cons:

As a job creator, it takes time linking references to a document, unless you like repetitive tasks. If you upload a new amended version after 1st review of a document, it can loose the linked references. Which if its a 10 page document with 30 references is frustrating. There is a copy references, button, which does take the references into a new document, but it can drop links to which text the references are substantiating. As a reviewer, it has no Cons.

Reasons for switching to Veeva Vault

Global solution rather than local solution, for aligned global processes.

Verified

Reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed April 2022

Clunky Software

Hard to tell how much of my experience is related to my companies configuration or implementation. But generally, the tool never impresses me. There's enough UI bugs that lead me to believe that much of my frustration is Veeva's responsibility.

Ratings Breakdown

Ease of use

Functionality

Pros:

Seems to be mostly stable and no unhandled bugs. It is usually quite snappy/responsive.

Cons:

Poor search functionality; for a content management solution search functionality is vital. If it fails on this, it's dead in the water. Veeva seems to be aware of this deficiency, and had documented their way out of it. They should just fix it. There's other issue/UI bugs that I would expect to be caught during beta testing. Some examples: if text is entered in the search box, and an item is hovered over, the hovered item is returned when pressing enter, the search text is not executed. There are drag areas for files that do not always work. The main search bar does not search everything; by default is searches documents, pasting/searching a change control ID in this state does not return the record.

marco g.

Verified reviewer

Pharmaceuticals

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed November 2025

A good choice for life science

Overall experience Veeva Vault is a strong choice for organizations operating under strict Life Sciences regulations that need a unified, validated platform for content and quality processes. Its biggest strengths are compliance readiness and configurable workflows. Conversely, projects that under-resource configuration often face usability issues and disappointing search/results.

Ratings Breakdown

Ease of use

Functionality

Pros:

You can model complex processes (change control, deviations, labeling, regulatory submissions) without custom code, keeping upgrades straightforward.

Cons:

If content is poorly tagged, search efficacy drops. Automated classification is improving but still requires process discipline.

Tim A.

Verified reviewer

Pharmaceuticals

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

The pharma-grade content management must have.

We simplified document workflows, were audit-ready, and shortened the approval cycle, something essential for maintaining compliance and progress in our pharmaceutical pipeline.

Ratings Breakdown

Ease of use

Functionality

Pros:

Vault was made for our industry. I like that integrated audit logs as well as GxP compliant. Controlled documents, such as batch records and labels are easier to manage than ever.

Cons:

It’s not expensive, and admittedly had a steep learning curve for non-regulatory or seasonal professionals.

Verified

Reviewer

Biotechnology

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed September 2020

Document management across different sites

Overall this has been great for sharing documents between sites such that all employees are kept up to date with latest document releases. This includes protocols, updated announcements on inspection, and even safety announcements. Users must acknowledge and e-sign to show that they have read and understood the contents, which is then tracked and sent to managers for compliance. The workflow is very streamlined and aside from slight confusion when logging in, it otherwise seems to work wonderfully.

Ratings Breakdown

Ease of use

Functionality

Pros:

We use this application to manage training materials and documents that we need to share across sites and ensure all employees read and acknowledge. Veeva allows for version control between different drafts of the document, as well as the option to share the document between multiple owners, which is great for when you're working across state lines and time zones. There is also a date control for retiring the document upon expiration so that you no longer need to manage expiration for GMP (or just time sensitive) related files.

Cons:

The login process to view the document has caused some headache on our team. Veeva seems to be only somewhat incorporated into the company workframe, meaning users have to sign in with a different username and password than what they would do to log in to other company resources using company credentials.

Verified

Reviewer

Pharmaceuticals

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Healthcare Document management with Veeva Vault

Ratings Breakdown

Ease of use

Functionality

Pros:

Excellent cloud based platform providing seamless document management capabilities. Scalable system with ease of with ease of assigning roles and responsibilities.

Cons:

Pricing is high as compared to other players in healthcare, including user licenses. User interface can be made better

Verified

Reviewer

Internet

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Powerful and efficient, better than legacy players

Veeva Vault (particularly PromoMats) is great as an end user, complex if you are an admin.

Ratings Breakdown

Ease of use

Functionality

Pros:

I used Veeva Vault, specifically the PromoMats app, at one of my previous jobs. It was a huge step above EMC Documentum on-prem implementations for dealing with 2253 Forms. If you are an end user, Veeva Vault has a really intuitive user experience, and their annotations tools (ex. different color annotations, highlights, etc.) make dealing with promotional materials a breeze.

Cons:

From an administration and configuration standpoint, especially for lifecycles and workflows, Veeva Vault can be quite complex. Guess that's why they offer really expensive certification... which I'm fine with b.c work paid for it. The admin interface and the process of validating whether or not your workflow will actually work is not the most intuitive.

Verified

Reviewer

Pharmaceuticals

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

A premiere software to manage and review content

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a medical reviewer of documentation that is provided externally, it's an absolutely joy to work within Veeva Vault. It is easy to operate, upload, and review documents. There is an interactive means by which comments can be added and responded to on the relevant document. It's also a great place simply to organize content, and to make it available for applications for CRM. The software is continuously being updated and they are very receptive to feedback. Takes no time to set up and is easy to train new users on.

Cons:

This may be specifically an admin problem, but I've noticed some problems with action items, where 'Approve for use' will appear twice. Seems like these things do get fixed quite quickly once escalated.

Verified

Reviewer

Health, Wellness and Fitness

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed June 2022

Veeva Vault - The Document Repository