Acefone 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Acefone

4.7

(133)

Pricing

Starting at $19.99 per month

About Acefone

Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and control caller IDs. Key features of the platform include call blocking, conferencing, screening, flipping, twinning and monitoring.

Businesses can set up a toll-free number, add a virtual receptionist and include the music on hold (MOH) capability to engage customers through a personalized phone system. Acefone enables administrators to receive alerts regarding incoming calls and send voicemails to capture messages. Additionally, it allows managers to configure role-based permissions among team members and gain visibility across processes through call analytics.

Acefone lets businesses integrate the system with several third-party applications such as Zoho CRM, Freshdesk, Google Contacts, Zendesk, Salesforce, Hubspot and Microsoft Dynamics 365. Pricing is based on monthly subscriptions and support is extended via phone, live chat, email and other online measures.

Special offer: Get unlimited calling at just $12.99/user/month

Acefone Screenshots

Acefone Pricing and Plans

Starting price: $19.99 per month

Free Trial

Free Version

Professional

$19.99

per user, per month

Plan includes:

1000 Local Minutes
24x7 Customer Support
Analytics and Reporting- CDR + Analytics
Android
Assisted Onboarding
Auto Provisioning
Call Barging
Call Conferencing
Call Flip
Call Group

Ultra

$29.99

per user, per month

Plan includes:

24x7 Customer Support
Analytics and Reporting- CDR + Analytics
Android
Assisted Onboarding
Auto Provisioning
Call Announcement
Call Barging
Call Conferencing
Call Flip
Call Group

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Acefone Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of Acefone
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Audio Calls
Audio/Video Conferencing
Auto-Dialer
Automated Attendant
Automatic Call Distribution
Callback Scheduling
Call Center Integration
Call Center Management
Call Conferencing
Call Disposition
Caller Profiles
Call List Management
Call Queues
Call Reporting
Call Screening
Call Scripting
Call Tracking
Call Transfer
Call Whispering
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
Contact Database
CRM
Customer History
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
Data Security
Fax Management
File Sharing
File Transfer
For Cloud Phone Systems
HD Audio/Video
Inbound Call Center
Interaction Tracking
Monitoring
Multi-Channel Communication
Multiple User Accounts
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
Scheduled Recording
Search/Filter
SMS Messaging
Third-Party Integrations
Two-Way Audio & Video
Unified Communications
Video Conferencing
Virtual Extensions
Voicemail Transcription
VoIP
VoIP Connection

Acefone Integrations

Microsoft Teams

Google Workspace

Freshdesk

Zendesk Suite

Zoho CRM

HubSpot CRM

See all 8 integrations

Acefone User Reviews

Overall Rating

4.7

Ratings Breakdown

83%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.7

Functionality

4.6

Nihal S.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2023

Nice services and team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the team and the quality of sound, aman and Nishant have been very helpfull.

Cons:

nothing as of now things are pretty well so far.

Shamsul A.

Verified reviewer

Wholesale

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

Excellent Customer Support by [sensitive content hidden]

Execellent customer care and technical rendered by [sensitive content hidden] I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Cons:

I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this.

Cody R.

Verified reviewer

Financial Services

2-10 employees

Used daily for free trial

Review source

Reviewed August 2023

Terrible company to do business with

One of the worst commercial software experience's I've ever had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The calls, when connected, connected perfectly with high quality sound

Cons:

The company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company

Nirav B.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

Value for Money !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Recommended for Startup and User-friendly portal can be managed easily.

Cons:

Mobile App can be improvised, there are many competitors where each one has their good feature evaluate that and implement so all things can be covered.

Abdul S.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for free trial

Review source

Reviewed March 2024

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All excellent fantastic excellent customer service cost effective

Cons:

Nothing everything superb no complaints best service

Eric R.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

United States Customers Stay Away

Horrible, waste of time, and a complete frustration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Cons:

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Reasons for choosing Acefone

Acefone had great reviews. Which I am now assuming are mostly fake.

Reasons for switching to Acefone

IOS Application had bugs

Vendor Response

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone

Replied January 2022

Verified

Reviewer

Events Services

Self-Employed

Used daily for less than 6 months

Reviewed June 2021

Great service

Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good Integration with HubSpot. It was pretty convenient.

Cons:

The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.

Reasons for choosing Acefone

Cheaper, flexible payments (monthly subscription option), more authentic, and I like the team, nice people

Reasons for switching to Acefone

It was complicated to integrate with HubSpot

Vendor Response

Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone

Replied July 2021

israr a.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

cheap calling and quality services

i have been using them more than two years had no complain

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

perfect voip services both countris uk and usa

Cons:

so far no cons found in their system recommend their services

Reasons for choosing Acefone

bonline

Vendor Response

Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use. Acefone's solutions are designed for them to be easy to use and understand for our customers. We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Replied November 2022

Verified

Reviewer

Civic & Social Organization

Self-Employed

Used weekly for less than 6 months

Reviewed June 2021

Great Customer Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really great customer service so far, onboarding fast and easy and simple to navigate around the portal, definitely recommend.

Cons:

I haven't found any issues so far, it's useful for what we require it for.

Reasons for choosing Acefone

Cheaper and had better reviews

Vendor Response

Thank you for choosing Acefone and sharing your positive experience with us. We take pride in our onboarding process and are glad to hear that your experience was pleasant. At Acefone, our teams work diligently towards developing the most user-friendly solutions at highly competitive prices, so you can start improving your business communications instantly. If you ever need any assistance, our support team is always available at 0800-084-3663. Otherwise, you can always drop us an email at contact@acefone.com. ~Team Acefone

Replied July 2021

Verified

Reviewer

Accounting

2-10 employees

Used monthly for free trial

Review source

Reviewed August 2022

Won't let me cancel without justification

Impossible to cancel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the price of this service and the reviews were good.

Cons:

5 days after payment this was not set up and there was no contact from the provider. I asked to cancel the service and get a refund. In the two since since, I've received 7 phone calls and 9 emails asking me to justify why I wish to cancel. After the 5th email I said I wanted to cancel, I didn't want to explain myself and if they kept calling and emailing to ask me to do so, I would write an online review to advise others this is what can be expected.

Vendor Response

Hello, We sincerely apologise for the inconvenience. We will be connecting with our internal team ASAP to understand the cause behind the delay in cancellation. We would like you to give us another chance; we will do everything possible to make up for the unpleasant experience. If there's anything else you'd like to share, reach out to us at contact@acefone.com or call us at 0800-084-3663. - Team Acefone

Replied November 2022

Showing 1 - 10 of 133 Reviews

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