NetSupport DNA 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

NetSupport DNA

4.9

(14)

Pricing

Pricing available upon request

About NetSupport DNA

With NetSupport DNA's constant supply of real-time statistics, businesses can manage assets and identify unnecessary spending, avoiding system downtime and its associated costs. NetSupport DNA helps gain insights into hardware/software inventory, license management, energy monitoring, reporting and more. NetSupport DNA supplies clients with the essential tools to safeguard systems and shield them from security threats, keeping the organization’s IT systems secure and running efficiently.

Features of NetSupport DNA include SNMP device discovery, automated device discovery, endpoint security, proactive alerting, GDPR toolkit, activity monitoring, multi-site support and remote control. NetSupport DNA provides a range of features to efficiently locate and manage users and assets within a networked environment, helping to keep staff on-task and working effectively within their contracted hours.

NetSupport DNA Screenshots

NetSupport DNA Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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NetSupport DNA Features

Popular features found in IT Asset Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Maintenance Management
Procurement Management
Supplier Management
Support Ticket Management
More features of NetSupport DNA
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Trail
Barcode/Ticket Scanning
Categorization/Grouping
Compliance Management
Customizable Reports
Dashboard
Data Visualization
Fixed Asset Management
Historical Reporting
Inventory Management
Inventory Tracking
IT Asset Tracking
IT Reporting
Knowledge Base Management
License Inventory
License Management
License Tracking
Location Tracking
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Location
Portable License
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Status Tracking
Trial License
Usage Tracking/Analytics
User Management

NetSupport DNA User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

5.0

Functionality

4.9

Have you used NetSupport DNA and would like to share your experience with others?

Gregg Z.

Verified reviewer

Glass, Ceramics & Concrete

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed November 2017

Great tool

Data about my environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that DNA gives me a lot of information that I need and not too much of the stuff I don't. Keep it simple. We are mostly using it to track inventory of hardware and software, easy to take a quick look of browsing activity (better than my firewall), The USB lockdown is simple to setup and use. This is one of the best tools in this category that I have found and used.

Cons:

Reports can be a little tricky to create or figure out, not as intuitive as the rest of the software. However this is my go-to tool for general data in my environment.

Tom C.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Reviewed March 2025

Five start product, with excellent capabilities!

Positive, it has enabled us to gain a better view of the students and their use of the IT Network and has also enabled our safeguarding team to intervene when necessary

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The eSafety feature, it is very responsive and has enabled us to clamp down on the students when they are searching inappropriate terms. The ability to have multiple languages as well, is a must for us as our school has students who speak several different ones.

Cons:

How sensitive the emails are. Sometimes, keywords are flagged that doesn't need to be flagged, but we have managed to alter the settings and so far it is working great

Reasons for switching to NetSupport DNA

Cost, the previous solution was costing what we paid for DNA in an annual subscription

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

An Asset Management System You Should Try

Overall, my experience has been good. Support has been quick to help when I've needed. We originally kept all of assets in a spreadsheet. Moving to this system was great because now we can see at a glance what we have and how its all running and gives you the options to drill down and run reports.

Ratings Breakdown

Ease of use

Functionality

Pros:

What we liked most about the service was all of the information you get and you don't have to go to each individual machine. You can see logins and logouts, computer resources, lists of running applications, and you can even block USB drives from being plugged in and run on certain computers.

Cons:

Installation wasn't very straight forward. I had tried myself and failed and had to contact support so that they could remote in and set everything. The same also happened on the last update. One function that I would have loved to used but can't was the mobile app for scanning QR codes and bring up the computer info. It's been almost a year and the developers aren't sure why it's not working.

John H.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Reviewed August 2024

Excellent IT tool, saves huge amounts of time.

Have been using DNA for several years and it makes Network management so much easier. Support and help guides are superb.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, very well laid out interface. Software deployment is straight forward and easy to manage. Safeguarding tools are excellent.

Cons:

Ability to select 'favourites' in the PC's tab would be useful. Easy way to uninstall applications rather than having to create an uninstall package. Neither of these are major problems, just nice-to-have's.

Reasons for choosing NetSupport DNA

Better pricing, better product, more features, better value all round.

Reasons for switching to NetSupport DNA

Note - we used RM CC4 before, but that option is NOT on the list. Wanted a clean break from RM CC4 to gain control and flexibility of our Network.

Paul G.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Reviewed June 2024

DNA a way of tracking devices

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keeping track of devices, software and users

Cons:

When we first bought DNA it wasn't available in a bundle with School & Notify, but now it is.

Reasons for switching to NetSupport DNA

Improved functionality over existing products

Sam P.

Verified reviewer

Textiles

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Game changing!

USB storage management was very helpful and has saved us a lot of time overall as it's very easy to use.We check daily reports on User Internet usage along with application usage, this is great for company security.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Internet usage reports, application usage reports, USB storage blocking

Cons:

It can be a little time consuming to set up initially but the support is very helpful

Bob B.

Verified reviewer

Electrical/ Electronic Manufacturing

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

NetSupport DNA usage

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Love the Explorer feature to see if someone is actively using their PC. I use it to check/verify PC MAC's, serial number, and software installed on it.

Cons:

A little difficult to deploy software packages.

Rob L.

Verified reviewer

Hospital & Health Care

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed September 2023

Great product with many uses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use it for tracking assets and patient kiosks. We also track basic usage of these machine. We also use them for monitoring employees if they are on probation or monitoring from legal/hr during work matters

Cons:

Nothing. easy to use and never had a problem with the software

Craig E.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2017

A great piece of software

It's a great companion software for any tech support shop. It's great to have all that information on your users at your fingertips.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to pull up any PC and get an in depth report on software, hardware, what they are browsing on the web and even what they are doing right now.

Cons:

Updates are little cumbersome on the server and client. Reporting is ok but not having the option to create a custom report with the data you want to see is a bit annoying, shouldn't be stuck with just the default reporting queries.

Kriss H.

Verified reviewer

Used monthly for more than 2 years

Review source

Reviewed May 2018

Easy to use for our purposes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to network to users. I liked the ability to "see" what they see. Was able to use the software to teach users how to navigate network and use features of specific software. Easy to access information about our systems as we moved in-house networking to a remote service.

Cons:

We are a small company (under 20 users). Many features included in software were not applicable to us. Navigating through all the features to see what was applicable was confusing at first.

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