livepro 2026: Benefits, Features & Pricing

We no longer have lengthy word documents that are difficult to navigate, these have been replaced with easily searchable and digestible content that give our agents the answers they need to assist the client. The workflow function means we can have a clear governance in place to ensure our content is reviewed and maintained efficiently which is an essential part of our Contact Centre environment.The reporting capabilities within livepro have enabled our Team Leaders to have effective conversations around following correct processes and keeping up to date with changes. They can monitor general staff usage and link specific access to content back to QA when required.In addition, our ability to onboard new agents using livepro functionality has led to a reduction in the onboarding process and increased user engagement once they are actively taking client calls.The overall livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement

We’ve had an incredible experience with our new KMS. The staff is amazing — helpful, knowledgeable, and always willing to make meaningful updates that add real value to how we use the program. The system itself is extremely user-friendly, and our entire team loves it. The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far exceeded our expectations. But what truly sets this company apart is their leadership and commitment to listening to their customers. How often do you get invited to meet with a [sensitive content hidden] who genuinely wants your feedback and ideas to make the product even better? These guys really know what they’re doing — and it shows. Highly recommend!

Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about! Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too. There are so many ways to make the information on the page easy to read with the use of accordions, anchors, tables. Thoroughly recommend this product!

Both our organization and I personally are extremely satisfied with the product and service provided by the Livepro team. Our Managers and Directors are equally impressed, and we foresee a long and successful business partnership with Livepro in the future.

Livepro has changed our life for our Customer Service Team. It is user-friendly for both our CSOs and our Author's. Livepro's Team are professional, always available to assist and nothing is too much trouble for them. Open Access provides our greater organisation a "Single Source of Truth".

Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with. The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way.

To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive.

[sensitive content hidden] and the support team are an absolute asset to Livepro. Their training, weekly check ins and overall enthusiasm, for not only their product but ours as well, were a huge reason for our successful implementation. The knowledge based system has allowed such freedom and flexibility for us to tailor the way knowledge looks to suit our users, and the feedback has been nothing but positive.

Any time that I have spoken with someone from Livepro, I know that I am in great hands. The team are super approachable and are always happy to help me troubleshoot what ever problem I have had. [SENSITIVE CONTENT] and the team also listen to our experiences as users and are always looking for ways that they can help us uplift our knowledge practices. They do this through their regular workshops as well as taking on our feedback and bringing in new features.

It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers.