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livepro vs Microsoft SharePoint: Which is best for you?
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Features
- livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold.
- In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging.
- Since my company already uses most of the other products in the Microsoft 365 ecosystem, SharePoint provides a basic way of sharing files across the different apps and between coworkers/teams.
- Managing access in SharePoint is notoriously difficult. Because you can set permissions at the Site, Library, Folder, and even individual File level, things get messy fast.
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