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Josh P.
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ManageEngine Endpoint Central vs BMC Helix ITSM: Which is best for you?
per year
Pricing available upon request
and Demo
Features
- It offers a comprehensive set of tools for patch management, software deployment, remote troubleshooting, and security compliance—all from a single console.
- One limitation I've encountered is the inability to create Dynamic Custom Groups based specifically on Active Directory Organizational Units (OUs). While static groups support OU syncing, dynamic groups lack this granular filter for users.
- It is very convenient in managing the day-to-day ticketing queue and prioritizing the high important cases though it.
- There’s literally 50 installs you need to perform plus a checksum between each and everything has to be installed in a specific order and BMC Software doesn’t make it easy on the customers to comprehend this because every tool has a separate website in their DOCs and it’s up to you to understand what needs to come before and after.
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Recommendations
