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Josh P.
Advisor, 7 years

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Updated January 25, 2026
Atera vs Raiseaticket: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$129.00
per month
Pricing available upon request
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Problem Management
5.0
For MSPs
4.82
Real-Time Updates
4.82
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Ticket Management
4.84
Service Level Agreement (SLA) Management
4.72
Self Service Portal
4.61
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Integrations
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Pros / Cons
- The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine.
- To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline.
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- With raiseaticket, we were able to offer our customers a very seamless and easy to use ticketing system.
- It's only in english language and API are missing.
Read more
Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5in the comparison
Customer Support
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.4/ 5
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2023
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad