1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Call Center Software

/

Nextiva Contact Center vs CallTools

Updated December 14, 2025

Nextiva Contact Center vs CallTools: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$30.00

per month

$79.99

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Voice Mail
4.89
Queue Management
4.82
Computer Telephony Integration
4.80
See All
Third-Party Integrations
5.0
Activity Dashboard
5.0
Progressive Dialer
5.0
See All
Integrations
See All
SugarCRM
SugarCRM
3CLogic
3CLogic
Avaya Experience Platform
Avaya Experience Platform
See All
Pros / Cons
  • extiva Contact Center provides robust analytics tools that offer insights into agent performance, call metrics, customer satisfaction levels, and more.
  • While their Nextiva / NextOS Voice portal is certainly not the worst administrative interface I've worked in, I do find their Nextiva / NextOS Voice portal is a little confusing when it comes to trying to figure out where a phone number or extension is hidden.
Read more
  • His deep knowledge of the product and our industry allowed for a seamless integration process, ensuring that we were able to maximize the benefits of the system from day one.
  • Then after signing up [sensitive content hidden] from tech support onboards me and say woah you use a chromebook, that might not work you may want to get a PC or Mac.
Read more
Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5
Value for Money
4.4/ 5
Highest performing feature
in the comparison
4.9/ 5
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.8/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.8/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2025
Advisor
  Recommendations
N/A
3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad