Talkdesk vs Zendesk Suite: Which is best for you?

Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business

Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone.

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.