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Five9 vs Zendesk Suite: Which is best for you?
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Features
- Call quality and features: Features like real-time transcription, reporting and predictive dialing are standout strengths.
- There were moments when calls were coming in and it was debt collectors or add calls and I was unable to remove them from coming to my line.
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
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Recommendations
