Help Scout vs Zendesk Suite: Which is best for you?

They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone.

When the internet connection is intermittent or weak, I find it difficult to use the system effectively, and I sometimes lose email drafts as well.

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.