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RingCX vs Zendesk Suite: Which is best for you?
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Features
- The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades
- I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives.
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
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Recommendations
