RingCX vs Zendesk Suite: Which is best for you?

I like that there is both an app and the ability to make calls from any place.

In the years utilizing it this has occurred more than 3 times in a month and when calling them to resolve issues it was never addressed rapidly

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.