Shepherd vs Rapport: Which is best for you?

It also integrates SMS texting and allows the comm's to be easily inserted into the patient file.

Occasional issues with speed/performance, the continuous updates create integration issues for us.

I like that Rapport interfaces directly with Impromed so my CSR's do not have to perform extra functions trying to maintain separate systems.

We have liked the reminder calls and emails for scheduled appointments but inadequate customer service and lack of full functionality for a product we pay full price for is frustrating. As we use multiple covetrus products, we have seen a negative shift over the last several years.