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Josh P.
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Nextiva vs LiveVox: Which is best for you?
per month
per month
and Demo
Features
- My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly.
- Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.
- We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well.
- Customer service is over seas and very difficult to deal with.
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in the comparison
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Recommendations
