Nextiva vs Ultatel Cloud Business Phone System: Which is best for you?

My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly.

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.

Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable.

Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number.