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Zendesk Suite vs Canny: Which is best for you?
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Features
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- I disliked that Zendesk was too reliant on email integration, forcing me to sift through many different threads, often duplicates, to find records of past support conversations.
- I also like the integrations with things like Hubspot and the scoring functionality, allowing us to integrate our customer data to help prioritize requests.
- The cost and the inability to manually set a number of votes for a request would be my least favorite things about Canny.
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Recommendations
