Zendesk Suite vs Gorgias: Which is best for you?

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.

Automations help route tickets, trigger responses, and handle repetitive tasks instantly, freeing up our team to focus on more complex issues.

There are many options to customize filtered views but this basic one is missing and hasn't been added - which seems counterproductive.