Zendesk Suite vs LiveChat: Which is best for you?

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.

We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.

The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.