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Zendesk Suite vs TeamDynamix: Which is best for you?
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Pricing available upon request
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Features
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
- The workflows really help drive these digital processes and it keeps all stakeholders in the loop and keeps the processing moving forward on a timely pace.
- The constant popup windows make screensharing a nightmare and the dropdowns don't show on the screenshare.
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Recommendations
