LiveChat vs Groove: Which is best for you?

We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.

The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.

It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively!

I use it daily (almost 2-3 hours working through Groove emails) and receive suggestions, summary and edit the message according to the customers I am sending it to feels great and changed the pov for our customers too as they felt communication was more personalised.