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Salesforce Sales Cloud vs Supportbench: Which is best for you?
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Features
- Salesforce Sales Cloud is great because it centralizes all sales data like how much has been made, seller data like phone numbers and address and also tracks time spent on projects.
- Salesforce may feel overwhelming and expensive compared to simpler dental CRMs. If implementing for front of house staff, it can be overwhelming to train and add this piece of software to staff who already juggle phones, scheduling, insurance, and patient interactions.
- The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial.
- As our support volume grew, spreadsheets and shared inboxes became unsustainable.
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