Dialpad vs Weave: Which is best for you?

Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication.

The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use.

I have been using Weave for over three years now and it truly helps our office with every aspect of communication - chatting with team members within the office, being able to text patients, and sending digital forms.

There are multiple missing files from faxes being missed and confusion trying to work with other providers and facilities with a temporary fax number.